Sr. Client Services Representative (FIA/LAAD)

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Principal Accountabilities:

• Ensure contract fulfillment to specifications of basic and routine reports for defined customers.
• Review client data requirements with the appropriate internal resource to ensure that deliverables meet the customer's specifications, including timeliness and quality.
• Monitors performance against existing SLA’s and ensures client’s obligations are met.
• Follow IQVIA data verification protocols. Monitors transmission of delivery and notifies client when complete.
• Research, analyze and respond to client inquiries that may be very complex and non-routine in nature.
• Provide support to client engagement meetings virtually or at customer sites.
• May produce ad-hoc reports using internal tools on demand.
• Conducts product/services and process training for clients and other employees.
• May represent IQVIA on external client projects

Minimum Education, Experience, & Specialized Knowledge Required:

• Bachelor’s degree or equivalent and a minimum of five (5) years of related work experience.  
• Expert knowledge of the concepts, practices and procedures in the client service representative field.
• Reasonable knowledge of IQVIA products and services, knowledge of FIA/LAAD helpful.
• Pharmaceutical experience is a must.
• Meeting facilitation, presentation and training experience preferred.

Organization Reporting and Scope:

• Reports directly to Director

Additional Requirements:

• Proficiency in Microsoft Suite.
• Ability to: communicate effectively with various levels in the organization (written and oral).
• Ability to manipulate large transactional databases.
• Good business acumen.
• Demonstrated problem solving, analytical and expert customer service skills.
• Demonstrated ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly.
• Excellent time management skills.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.