Site Activation Manager

Job Description

* Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.

* As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.

* *Travel (approximately 20%) domestic and/or international.

Client Relationship:

* *Prepare/contribute to client and project specific site activation strategy and site activation plan and work cross-functionally to ensure that the sites and countries chosen optimize opportunities for successful delivery of the project for the benefit of both ICON and client.

* *Ensure adequate oversight of project in terms of timely delivery of key timelines and that the impact of missed deliverables is understood by all key stakeholders.

* Attend client calls, where required and ensures that both the interests of ICON and the client are robustly defended.

* Manages the contribution of key study stakeholders to ensure optimum performance and cross­ collaboration.

* Create and maintain an environment of "trusted partner" which allows successful delivery of site activation through clear and open dialogue and use of "best practice" communication.

* *Invokes lessons learned and defines and uses other strategies/tools as required to assure optimized delivery and client satisfaction.

* *Foster and develop key relationships with clients and internal customers and where needed participates in customer satisfaction initiatives.

* *Support sales preparation calls including bid-defense and study kick-off meetings where required.

Operations Management:

* Oversees day to day management of all aspects of site activation in the projects assigned.

* *Ensures that each project has a site activation plan and that the study is being conducted in accordance with that plan and in an effective manner which meets sponsor timelines and expectations and is in compliance with ICON/client KPls, ICON/client SOPs, reporting norms, appropriate regulations and ICON's quality standards

* Ensure effective resource planning and allocation within projects assigned.

* *Ensure effective utilization and recovery of site activation resources within projects assigned and that those resources are budgeted and contracted.

* *Effectively manage change with respect to process improvement initiatives across site activation.

* Works closely with peers to ensure global consistency in the successful execution of site activation activities & services across the SSU function.

* Ensures that study performance is objectively & systematically measured and reviewed on a regular basis & reports status to line manager and senior management

* Manages and escalates any significant variations to study budgets, identifies out of scope activities and inputs into change orders as required.

* Other duties as assigned.