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Manager, Logistics Project Management

IQVIA Holdings Inc.

Various Locations

Essential Functions
• Partner with IT Community and business teams to deliver an ongoing IT program or solution
• Work with business stakeholders to identify and classify requests according to priorities and release schedule
• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines
• Develop and document operational procedures and metrics in relation to activities carried out by the team
• Produce and communicate relevant management information reports on metrics, performance, usage, etc.
• Oversee and provide expert analysis and input to incident notification, response, resolution and post-incident investigations. Engage with internal colleagues and third-party contacts as needed to solicit cooperation and resolve problems. Accountable for managing escalations as required
• Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades; technical/process improvements that will lead to operational optimization, efficiencies and/or automation. Engage with Procurement and appropriate IT controls to purchase IT equipment (where applicable)
• Participate in larger projects or initiatives as required, often serving a subject matter expert role
• Recruit, hire, train and supervise staff, or participate in staffing decisions
• Effectively manage team resources and delegate tasks commensurate with skill level, evaluating workload and quality through regular review
• Manage staff in accordance with the organization’s policies and applicable legislation. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems
• Control operational budget and expenditures, as required
• Stay current with emerging technical innovations & application development technologies and solutions within relevant remit
• Ensure that any issues identified in QA or customer audits are properly addressed
• Ensure all IT activities conform to IT security standards and all data and systems are properly protected. Ensure proactive monitoring exists to detect intrusions, violations, or other unauthorized access

Qualifications
• Bachelor's Degree Computer Science, Information Technology or related discipline Req
• Equivalent combination of education, training and experience in lieu of degree may be considered Req
• Strong management and people skills, establishing and maintaining effective working relationships with peers, managers and clients
• Relevant technical, functional and/or process expertise
• Excellent computer literacy, organizational, communication and problem-solving skills
• Detail-oriented, analytical and self-motivated with strong written and verbal communication skills
• Ability to work in a fast-paced environment and adjust focus and workflow based on changing deadlines and needs
• Effective team player with ability to complete tasks and projects while monitoring various aspects of operations
• Excellent interpersonal skills, working in collaboration with onshore and offshore teams as well as third party vendors
• Decision making and problem-solving ability, taking timely action and demonstrating judgment to know when to escalate and ask for guidance

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.


IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Job posted: 2020-11-23

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