Site Services Lead

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

PURPOSE

•    Collaborate with the Global Patient and Site Solutions team along with project delivery teams to manage the coordination, planning, and implementation of Site Support Services and Patient Recruitment and Retention support/operational plans on larger, multi-region studies. 
•    Communicate with clients and project teams to implement and monitor impact of the recruitment/retention and site support services tactical plans; make additional operational and tactical recommendations as needed based on study performance.
•    Collaborate with internal teams and external providers to deliver all appropriate tactics and deliverables associated with the site support strategy. Represent IQVIA Patient Recruitment Services at site/client-facing meetings (i.e. KOM, IM, F2F/LL, etc.) to present strategy/rationale, train operational and site staff, and conduct recruitment or site support workshops as required.
•    Place field staff at research sites to support program execution

RESPONSIBILITIES

•    Work with patient recruitment services team to translate recruitment and retention strategy into operational and tactical plans to positively impact recruitment and retention rates for assigned projects and across programs
•    Serve as internal consultant to project teams to implement operational recruitment plans or site support programs on new and/or existing projects needing recruitment and retention services
•    Manage the scope of work, objectives, quality of deliverables, and other activities of assigned projects (based on scope, may co-manage or independently manage these projects).
•    Provide project and team leadership for development and oversight/delivery of innovative patient recruitment services and products, with an emphasis on referral management and site support, including external physician referrals and direct-to-patient approaches
•    Serve as primary operational project contact for patient recruitment and retention and site support programs with client to ensure appropriate communication channels are maintained and reporting schedules adhered to as required
•    Management of assigned project budget(s) to meet financial and company goals (realization targets)
•    Coordinate operational and tactical related project activities for study team and clients to ensure that overall project milestones are met
•    Develop and implement risk management plans for minimizing impact on project objectives and deliverables.
•    Maintain knowledge of current recruitment trends, vendors, and technologies to increase productivity and recommend additional product or service development and support as needed
•    Leverage internal intelligence to support and refine strategy on assigned projects
•    Provide technical expertise in support of project specific and interdepartmental training efforts
•    Support continued process improvement to ensure quality in the unit and to enhance products and services
•    May coach or mentor employees as they develop in their role
•    Other duties as assigned by Management

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

•    In-depth knowledge of the drug development processes across all functional areas
•    Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines
•    Knowledge of recruitment services, site-based processes and workflow; on-site experience is a plus
•    Demonstrated experience in patient recruitment, sites support services, site management and/or study coordination
•    Team management and/or project management experience
•    Excellent organizational and problem-solving skills
•    Effective time management skills and ability to manage competing priorities
•    Strong interpersonal skills effective presentation skills
•    Ability to establish and maintain effective working relationships with coworkers, managers and clients
•    Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word, and Excel
•    Good written and verbal communication skills including good command of English
•    Ability to influence effectively within functional team and project teams including TSL, PL, CL, CRA and the customer
•    Ability to work creatively and independently in a complex global environment.
•    Ability to adapt and be flexible to changing priorities

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s degree in a health care or other scientific discipline or educational equivalent; 6 yrs. of relevant industry experience; or equivalent combination of education, training and experience

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.