Manager, Patient & Site Services (Based in UK or EU)

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

" IQVIA Virtual Trials brings studies directly to patients wherever they are — as 100% remote studies or as hybrids blending patient-centric approaches with traditional site-based elements. Our decentralized model offers the adaptability necessary to meet any sponsor’s requirements — small or large, local or global."

Responsibilities
•    Manage employees in accordance with organizations policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions for all management / human resource matters
•    Participate in the selection and on-boarding process for new ISS employees by conducting candidate review and participating in the interview process. Ensure employees have the appropriate materials, systems access and training to complete job responsibilities
•    Manage the delivery of an accurate and robust patient and site operations plan in support of opportunities (including but not limited to Requests for Proposals).
•    Ensure IQVIA patient and site services is providing a competitive edge in winning new business.
•    Support patient and site operational plans at customer bid defense meetings and internal customers.
•    Obtain required information regarding future research plans, regional priorities, and capacity plans.
•    Maintain regular communication with staff in assigned therapeutic areas on non-project issues such as business strategy, mutual pipelines/planning performance trends across all studies (using performance scorecards) and compliance with contracts
•    Map country / site capacity in appropriate geographic areas and contribute to the country / site development strategy to support IQVIA pipeline.
•    Reconcile and interpret patient and site services data, providing solid recommendations and scenario planning as required.  May provide site tiering /feasibility text for proposals and feasibility reports
•    Manage the generation, analysis and interpretation of study related information to produce and support recommendation of recruitment rates, country allocations and  site tiering.  May produce summary reports and present internally or externally.
•    Monitor delivery from prioritized country / site lists to project plan
•    Contribute to the process improvement through working with IQVIA processes to deliver quality and consistency
•    Serve as point of contact for issue escalation and process alignment

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience
Typically requires a minimum of 3 - 5 years of prior relevant experience.

Knowledge
Understands basic management approaches such as work scheduling, prioritizing , coaching and process execution.

Education   
Bachelor's Degree -  Life sciences or related field req         

Additional Work Experience  
7 years’ relevant experience including demonstrable experience in an international role or
Equivalent combination of education, training and experience.              

Skills and Abilities    
    Strong interpersonal skills.        
    In depth knowledge of the drug development processes across all functional areas        
    Ability to understand, access, and analyze data from divergent sources to provide an assimilation of data leading to conclusions and recommendations.  
    Knowledge and ability to apply GCP / ICH and applicable regulatory guidelines  
    Knowledge of clinical research financial parameters and project financial tracking and accounting methods        
    Effective presentation skills        
    Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word, and Excel.        
    Good written and verbal communication skills including good command of English        
    Excellent organizational and problem solving skills        
    Effective time management skills and ability to manage competing priorities  
    Ability to establish and maintain effective working relationships with coworkers, managers and clients.        

Standard ADA Settings
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands
Sit at a desk or table with some walking, standing, bending, stooping, or carrying of light objects: frequently
Use hands and fingers to handle and manipulate objects and/or operate equipment: frequently  

Travel Requirements
Occasional    25%

The above information on this description has been designed to indicate the general nature and level of work performed.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  While this is intended to be an accurate reflection of the job, management reserves the right to revise the job at any time

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.