IT Site Support Engineer (m/f/d)

The IQVIA local IT support team is the important support function to our healthcare teams in the region. Joining the IT support team provides the opportunity to work with latest hardware configuration and employees' query support in a fast-paced, ever-changing life sciences environment. We seek highly motivated people who truly want to make a difference in the industry. At IQVIA, we look for the very best people and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

IQVIA are seeking an IT Site Support Engineer (m/f/d) to join our team based in Vienna.

Responsibilities:

• Maintain a working knowledge of Service Desk and IT Operations Procedures related to IT End User Platform Support & available tools and client/business applications & of the day-to-day operating environment.

• Provide assistance in the areas of Site Support and project specific assignments

• Support global projects deployment.

• Build computers using IQVIA image and in accordance with IQVIA Work Instructions.

• Maintain proper asset management according to IQVIA standard in global IT Asset Management tools/systems (ITAM, Service Now CMDB).

• Provide support for business applications which need to be resolved locally.

• Provide training to end-users in standard Windows OS and Microsoft Office 365.

• Escalate more complex problems to the Senior IT/IT Director or reassign tickets in Service Now to the appropriate Support Teams.

You will have:

• Bachelor's Degree, apprenticeship or advanced training in IT.

• Ideally worked within an IT remote support role previously.

• Proven ability to learn and apply new technology.

• Knowledge of Windows 7 and 10 & Apple OS administration

• Have successfully executed deployments, upgrades and new installations of hardware and software.

• You will be professional, flexible and well organized as well as having excellent communication skills with the ability to deal with customers of various levels and technical knowledge.

• Excellent English language skills, furthermore good German language skills would be a plus.

Why join us?

Ongoing development is vital to us enabling you to have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international, and we genuinely care about our people and their success.

Monthly gross salary starting at 2.000 EUR basic - an overpay is possible according to skills and working experience.

We invite you to join IQVIA™.

Please apply with your English CV, motivation letter and your certificates and reference letters.

#LI-KA1

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.