Client Service Rep 2

Our solutions offer a strategic approach to generating and presenting the information for these initiatives, including:

• A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
• Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
• A common core technology platform that is easy to add onto, supporting the evolution of your transparency and performance management.

Role Purpose:

• Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program.  Programs typically consist of pharmaceutical brand initiated payment assistance solutions such as co-pay cards or vouchers.  Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Principal Accountabilities:

• A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assesses the user's issue and provides first level support for problem resolution.
• Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
• Works under moderate supervision and typically reports to the Customer Service Supervisor.

Minimum Education & Experience:

• High School Diploma or equivalent
• We require candidates to have a minimum Call Center background of 3 + years.
• HIPAA certified preferred
• Experience in medical claim processing preferred.
• Bi-lingual (English/Spanish) preferred.
• Pharmacy Technician experience preferred. 

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.