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Director, Account Services

IQVIA Holdings Inc.

Various Locations

Job Overview:
The Director, Account Services is responsible for overseeing overall book of business and ensuring client satisfaction across services and technology.   The role has overall accountability for and authority over multiple accounts/teams to drive performance, profitability and ultimately growth.

Responsibilities:
•    Provides direction to Account Leads and works closely with peers across lines of business and supporting functions to ensure quality delivery of the business, client satisfaction, and achievement of budgeted revenue and margins
•    Builds and cultivates positive client relationship at senior levels; acts as senior point of escalation for client concerns
•    Coaches, mentors, and develops team members
•    Provides guidance to Account Leads to ensure appropriate strategies are in place based on client business needs to drive client expansion and retention 

Qualifications:
• Bachelors Degree 
•    Experience with speaker bureau
•    Familiarity with aggregate spend / transfer of value
•    Demonstrated ability to lead successful teams, retain clients and drive growth
•    Minimum of 7 years pharmaceutical, medical device or medical education industry experience
•    Minimum of 7 years of supervisory experience demonstrating effective and fair management of people
•    Minimum of 7 years of related client service/account management experience in a technology-driven environment 
•    Previous P&L responsibility a plus

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Job posted: 2021-04-23

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