Systems and Operations Content Developer/Instructional Designer - Philadelphia, PA - 2452581

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Description

We are excited to announce that we are looking for a Systems and Operations Instructional Designer to join our team of over 10,000 global field personnel supporting our pharmaceutical and biotech clients.

Position Background:

This position is responsible for developing and evolving our systems and ops curriculum along with various up-training modules and programs to enhance the learning journey of our nurse educators, field management, and the support teams.  This position will be responsible for providing appropriate training resources to enable the end users to utilize all systems, including Salesforce, to meet their business objectives.  This includes delivering systems training, developing training materials (i.e. Train the Trainer, scripts, quick reference cards), managing training logistics, client engagement, and managing training vendors.

Position Duties:

• Work with Training Team to design and develop interactive training materials, including training curriculum, agenda, scripts and support material (i.e. quick reference cards, frequently asked questions).
• Design and deliver Facilitator Guides which includes speaker notes, answers to activities and quizzes along with any points to emphasize based on their level of importance.
• Decide the time and effort required to complete the training solution effectively as well as recommend the training format based on agent impact and complexity of the topic.
• Meet with subject matter experts, program managers, and functional senior leaders to determine training requirements, audience, and align on expected post-training performance or behavioral outcomes.
• Conduct Train-the-Trainer sessions for facilitators who will ultimately deliver the content to learners. Facilitate in-classroom training as needed.
• Ensure content accuracy by partnering with subject matter experts and stakeholders.
• Proactively manage post training evaluation processes. Design and deliver surveys within pre-set timelines, measure learning effectiveness, assess knowledge gaps newly launched products/app features knowledge.
• Partner with leadership to identify knowledge gaps or improvement areas for newly hired employees. Create learning modules targeted to those individuals.
• Work with AbbVie Training and Development to deliver the Salesforce training in a variety of settings (classroom, one-on-one, online, and workshops) to both internal and client end users.  In-person training will be in multiple US locations.
• Manage the logistics of the training including working with meeting planning, venue vendors, IT support and field management.
• Manage training rosters.
• Manage the training data to be utilized by trainers and participants, this includes engaging with the technical team to develop and implement the training data.
• Conduct evaluations of delivered training and utilize results to improve training and address additional training needs.
• Work with AbbVie Training and Development and Patient Outreach Program Quality to develop and deliver system communications to end users.
• Maintain records of all training deliverables.
• Build and maintain online documentation libraries – documentation, webinars, videos.
• Design and deliver Facilitator Guides which includes speaker notes, answers to activities and quizzes along with any points to emphasize based on their level of importance.
• Decide the time and effort required to complete the training solution effectively as well as recommend the training format based on agent impact and complexity of the topic.
• Meet with subject matter experts, program managers, and functional senior leaders to determine training requirements, audience, and align on expected post-training performance or behavioral outcomes.
• Conduct Train-the-Trainer sessions for facilitators who will ultimately deliver the content to learners. Facilitate in-classroom training as needed.
• Ensure content accuracy by partnering with subject matter experts and stakeholders.
• Proactively manage post training evaluation processes. Design and deliver surveys within pre-set timelines, measure learning effectiveness, assess knowledge gaps newly launched products/app features knowledge.
• Partner with leadership to identify knowledge gaps or improvement areas for newly hired employees. Create learning modules targeted to those individuals.
• Conduct Salesforce training needs assessment by collecting information pertaining to work procedures, work flow, reports and understanding job specific functions and tasks.
• Identify application training requirements by researching and testing the system.
• Evaluate the needs of the business and evolve the training program as the business (project) evolves.

Qualifications:

• Bachelor’s Degree required in Technical Writing, Instructional Design, or equivalent combination of education, training, and experience. 
• Minimum of 1 year of content development experience required
• Minimum of 1 year of instructional design experience required
• Patient Outreach program experience (1+ year) or RN experience preferred.
• Must be able to manage multiple tasks and have excellent organizational skills
• Ability to create, develop and deliver field-based systems and operations training manuals.
• Extensive end user knowledge of Salesforce system and operational protocols or similar systems
• Ability to travel (30-40%)
• Strong planning and prioritization skills
• Strong and effective presentation and facilitations skills; excellent communication skills – both written and verbal
• Initiative and vision: develop strategy and deliver results
• Drive and enthusiasm
• Exceptional interpersonal skills and the ability to build and inspire support for initiatives
• Comprehensive knowledge and proven application of learner-centered, performance-based instructional techniques, tools and methodologies
• Possess and expert knowledge around Adult Learning Theories
• Demonstrated proficiency with MS Office, particularly PowerPoint, Articulate Storyline 360, and other e-learning software to improve our current learning experience

QVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).

We look forward to the prospect of working with you!

EEO Minorities/Females/Protected Veterans/Disabled

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.