Business Analyst (Salesforce)

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

We are seeking a Business Analyst with experience in SaaS CRMs (ideally Salesforce).  This role will be mostly home based but you will be required to visit the Reading office/clients 1-2 times a week.

Responsibilities

• Meet with decision makers, systems owners, and end-users to determine the business case, develop project charter, reporting requirements and goals.
• Chart existing processes to define current activities to develop existing and future procedures and models.
• Establish and direct project scope and objectives, involving all relevant partners and ensuring technical feasibility
• Manage resource availability and allocation for all projects
• Develop a detailed project plan to monitor progress including weekly status updates
• Manage changes to the project scope, project schedule, and project plan
• Measure project performance using appropriate tools and techniques
• Report and escalate to steering committee
• Ensure that all projects are delivered on-time, within scope and within budget
• Own the project risk identification and mitigation process
• Create and maintain comprehensive project documentation
• Manage communication with project team members, clients, management, and partners
• Ensure excellent change management in deploying enhancements in partnership with business
• Collaborate with business users and managers throughout the project life time; from initiation to execution
• Develop detailed business & functional requirements, including use cases, user stories and wire-frames
• Conduct User Acceptance Testing and end user training
• Provide ongoing consulting and expertise in key areas of focus
• Data Cleansing – Assist in the ongoing cleansing of SFDC data and related applications with the support of stakeholders.
• Data Loading – assist in transforming data into needed formats for data loads.
• Work with Enablement and Stakeholder leadership to ensure adoption. Discover, develop and share best practices within defined processes and technology
  

Desired Skills And Experience

• Proven experience in Salesforce
• Experience with Field Service Lightning, Salesforce Sales Cloud, Service Cloud, Communities, Health Cloud a major plus
• Previous experience developing requirements for CRM projects and implementation
• Team player, self-motivated, and extremely detail-oriented
• Technical understanding and the ability to learn
• Time management, ability to multitask
• Ability to deliver high quality work in a fast-paced environment
• Fluency in Microsoft Office applications, especially Excel
• Strong communication and interpersonal skills
• Previous experience working in a SCRUM or agile environment preferred

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.