Project Coordinator

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

• Schedule and coordinate customer fulfillment requests for project.
• Monitor project schedule, escalate discrepancies and support issue resolution.
• Serve as primary scheduling and operations point of contact for project and external stakeholders.
• Develop and implement patient support program and scheduling procedures and process improvements.
• Establish and maintain all project documentation including all service protocols, records and reports according to the scope of work and SOPs.
• Calls patient to confirm and request for patient invoice.
• Receives scanned Prescription and E-mail Invoice from Pharmacy
• Complying with data protection law, including responding promptly to queries
• Verifies both invoices against prescription
• Calls patient to check regular drug dispensing & receipts
• Conducts Monthly reconciliation
• Develop and coordinate all information and communications for assigned project.
• Update and maintain internal databases, tracking systems and project plans.
• Prepare, analyze and distribute status, tracking and project reports.
• Prepare presentation materials for meetings and project summary data.
• Provide project management and operational support as directed by stakeholders.
• Respond appropriately and compliantly during all interactions
• Uses feedback from professional colleagues and customers to assure quality of information disseminated
• Stays current with MS Office systems
• Single point of contact from IQVIA with customer
• Comply with Pharma code and HIPPA guidelines and memos regarding policy and procedures

EDUCATION:                    

• Bachelor’s Degree or equivalent studies in Pharmacy, Nursing, Life Sciences, etc
• 1 - 2 years relevant experience or equivalent combination of education, training and experience preferred

QUALIFICATIONS AND SKILLS:

• Demonstrates proficiency in the following:
  • Excellent communication, organizational and interpersonal skills
  • Written and verbal communication skills
  • Problem solving skills
  • Fully competent in Microsoft Office programs (Word, Outlook, Excel
  • Effectively and efficiently manage multiple tasks
  • Assimilate and learn new information quickly
  • Enthusiastic, projects a positive attitude, and easily adapts to change
  • Able to establish and maintain effective working relationships with coworkers, managers and clients

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.