Lead, Project Services Coordinator

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Job Overview
Provide project and client support to Project Coordinators, Senior Project Coordinators, Set Up Specialists, Senior Set Up Specialists, Project Managers, Set Up Managers and Line Managers as appropriate. Maintain an overview of project delivery across all projects for all client(s), supporting study related actions and providing oversight from an operational and capacity planning perspective. Communicate with project teams, managers and other relevant stakeholders to ensure excellent delivery to customers and consistency across studies and within programs, including implementation of best practices and driving client specific performance improvement projects.

Essential Functions
• Establish a close working relationship with all PC/SS team members, OCL (Operational Client Lead) and CLM (Client Liaison Manager) representatives (where applicable) to ensure consistent quality and global delivery of all studies, which may include sponsor-specific standards and program-specific procedures. Collaborate with other functional groups within the company, where necessary, in order to ensure PC/SS colleagues are able to deliver in relation to study milestones. Provide support for study-specific challenges and help to negotiate obstacles. Support the Project Services department as required within the chosen subject matter expert (SME) field, coaching less experienced employees in processes and task completion. These fields should include, but not be limited to:
• Training
• Processes
• Resourcing
• Systems . Serve as a liaison between PC/SS staff and the team manager. Provide day to day guidance of a more junior, or less experienced . Support initiatives and general coaching, with a focus on pre-launch and post-launch activities (where applicable). . May act as a highly experienced Project Coordinator/Set-up Specialist with a focus on supporting more complex studies or those with high visibility (rescue/escalation studies, study programs or new clients for example). May also be responsible for managing own studies as required. . Support the project teams with investigations and preventive/corrective actions for reported incidents. . Direct, mentor and assist in training of less experienced Project Services staff. Report on team performance against job specific responsibilities, customer expectations, and project baselines in relation to the monitoring and overall project support required to be provided by the PC/SS. This will include 1:1 group meetings, coordination of resourcing requirements and acting as a point of escalation for team members to optimize client delivery. . Assist in the preparation of training needs analysis for staff, in collaboration with Departmental Trainers & L&D, and ensure that training is conducted as appropriate. . May perform duties and responsibilities of Project or Set-Up Coordinator or indeed Project or Set-Up Manager when needed, for short-term and long-term assignments. Work performed is in accordance with ICH E6 Guideline for Good Clinical Practice. Work with other Lead PC/SS colleagues across all Q2 Solutions Project Services locations, supporting and participating within regional and global Lead PC/SS meetings. Support line manager with any other delegated actions required to support the PC/SS group and department overall.

Qualifications
• Bachelor's Degree Science related field required
• 3 years of clinical or research industry experience, including 1 year project management experience. Equivalent combination of education, training and experience.

• Possess strong interpersonal skills for interaction with senior members within sponsor organizations and demonstrated ability to meet deadlines.. Demonstrated computer proficiency with Microsoft Office and Quintiles LIMS system
• Possess an understanding of medical and clinical research terminology Demonstrated ability to work in a fast-paced, high stress environment.. Knowledge of Project Management processes and terminology
• Previous knowledge of Q2 Solutions processes and computer systems is highly desired
• Good organizational and operational skills
• Good accuracy and attention to detail skills
• Strong written and verbal communication skills including good command of English language
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
• Possess strong interpersonal skills for interaction with senior members within sponsor organizations and demonstrated ability to meet deadlines Demonstrated computer proficiency with Microsoft Office and Quintiles LIMS system
• Possess an understanding of medical and clinical research terminology.. Demonstrated ability to work in a fast-paced, high stress environment.. Knowledge of Project Management processes and terminology
• Previous knowledge of Q2 Solutions processes and computer systems is highly desired
• Good organizational and operational skills
• Good accuracy and attention to detail skills
• Strong written and verbal communication skills including good command of English language
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.