Senior Site Operations Associate

The Site Solutions Senior Analyst is responsible for initial site communication, site required document collection and validation and upload within the proprietary software system pass through payments and ensuring site satisfaction. This position is responsible for the data interpretation and implementation of Clinical Trail contracts with CRO’s, clinical sites, and investigators. This includes control and oversight of the master site list, set-up of site payee details, payment terms, budget, and amendment of site records; upon receipt of applicable documentation. The Site Solutions Senior Analyst is responsible for site communication throughout the lifecycle of a project and ensuring all submitted pass through payments have been made accurately and timely.

Essential Functions

• Acts as a process specialist for the Site Solutions team
• Provides support for the start-up, maintenance and study closeout phases of payments service delivery.
• Identify and communicate opportunities for process improvement to the immediate supervisor
• Ensures that all contract records are established to support timely and accurate payments to sites within the terms of signed SOWs with Sponsors.
  Works in coordination with designated Client Service Lead(s) to support achievement of contractual commitments from study initiation through closeout.
• Maintains the master site list for assigned clinical trials, ensuring that all setup documents have been received – including but not limited to the Payment Intake Form (PIF), W9, executed Clinical Trial Agreement (CTA), and Amendments.
• Posts CTAs, PIFs, W9s, W8s or other contract related documents to the site contract record
• Set-up initial CTA visit and reimbursable budgets.
• Performs payment processing and supports site customer service for an assigned set of Sponsor(s) and studies; typically those that are high profile/more advanced/enterprise.
• Responsible for ownership, opening, monitoring and resolution of cases and site communications
• Ensure support to the clinical trial sites is provided at IQVIA’s levels of excellence through timely resolution of issues that are raised through email and/or phone contact.
• Ensures work is SSAE18 compliant where appropriate.
  Conducts site outreach in the form of capabilities webinars, surveys, or utilizing other tools as appropriate.
• Ensure that all vendor and budget set-ups are peer reviewed for accuracy as defined by SSAE18 policies and procedures.
• Process site contact (payment notification/portal access), Principle Investigator (PI), tax ID, payee, name, address or banking change requests in compliance with SSAE18 policies and procedures to ensure that payments are processed with accuracy.
• Responsible for opening, managing and closing site administrative trackers
• Responsible for final closeout site communication(s) and ensuring all pass-through payments have been reconciled before study close out
• Responsible for the preparation of project specific status updates, site related, which are provided to the Client Service Lead prior to their established Sponsor calls and may be asked to speak to these items during those discussions.
• Responsible for reporting on Site Solutions specific (site setups, invoices, customer service) red line items (deliverables processed outside of IQVIA’s established acceptable processing thresholds) to be reported during Sponsor Governance Meetings
• May be requested to lead or participate in special projects or initiatives
• Acts as an escalation point for open site-specific issues

Minimum Experience Requirements

• Bachelor’s Degree in Finance or Business Administration or equivalent experience
• Minimum 3 - 5 years of relevant work experience preferred
• Minimum 3 - 5years of prior accounts payable/invoicing experience preferred
• Experience with financial business applications preferred
• Prior customer service experience preferred
• General knowledge of Clinical Trial Industry preferred
• Familiarity with foreign currency

Skill Requirements

• Must be customer focused and have excellent interpersonal, written and oral communication skills
• Strong analytical skills and attention to detail
• High energy, self-starter with the ability to work in a team environment as well as independently
• Able to think independently, and to analyze and solve problems creatively
• Strong time management and planning skills
• Detail oriented, analytical and the ability to meet aggressive deadlines
• Comfortable working in a global company environment
• Strong PC skills (i.e. Microsoft Office, Google, MS Project, SAP-Business One)

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.