Senior Salesforce Business Analyst

We need someone that goes above and beyond gathering requirements, we need someone that can drive the conversation and lead client requirement conversations by leveraging technical and functional experience

This resource will develop requirements and manage IQVIA HCP Network product development. This product forms a major technical foundational component in IQVIA’s overall clinical trials strategy to deliver patient services.  The role will require collaborating cross-functionally with clinical stakeholders, technology teams, offshore resources and third party vendors. Candidates should have in depth experience working with end users, developers, and other analysts to refine identified business needs through design reviews and information sessions.  Candidates should be results driven, detailed orientated and work well within a global, dynamic and creative team. This candidate should have experience working in an agile environment.

RESPONSIBILITIES:

•             Act as subject matter expert on Salesforce products

•             Perform requirements gathering and analysis in order to provide high quality and detailed requirements, ensuring the closest involvement with, and agreement from, the user community

•             Collaborate with designated members of the applicable business groups and product development team to create requirement documents

•             Facilitate and/or participate in joint analysis and design sessions with developers to understand needs of the customer

•             Assist with process modeling to clarify business requirements, and to enhance or re-engineer business processes, prior to, or in parallel with, solution design and implementation, as necessary

•             Collaborate with the HCP Network technical staff members and technical staff of existing products to build orchestrated technology and processes.

•             Collaborate with developers and other analysts to ensure adherence to business requirements and customer needs

•             Understand and Resolve conflicting end-user requirements

•             Author and enter requirements/user stories into a requirements management tool, such as Top Team and Jira

•             Follow IQVIA System Life-Cycle (SLC) and Computer System Validation (CSV) procedures, as appropriate

•             As needed, review SLC Development and Validation document(s) prior to authorization, to ensure that it incorporates previously-captured requirements, and includes tests or test steps that explicitly address each identified user requirement

•             Collaborate with functional groups by adhering to established processes to ensure that business requirements are delivered through successful project implementation of optimal, cost-effective solutions

    Collaborate with project team to ensure timely delivery and quality of all project deliverables

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

•             5 years of Business Analyst experience

•             Strong ability to communicate technical and data concepts to non-technical audiences, and business concepts to technical audiences

•             Strong analytical, organizational, verbal communication and business writing skills

•             Strong relationship building and facilitation skills to work directly with business users who are not technical in nature

•             Critical thinking abilities to take complex, ambiguous, abstract requirements and break them into smaller components, patterns, views and features

•             Strong knowledge of technical and grammatical editing

•             Strong knowledge of Software Development Life Cycles (SDLC) and agile lifecycle methodologies and the role of Business Analysis with the SDLC

•             Strong understanding of the Salesforce platform

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

•             Experience with validated systems

•             Salesforce admin certification or above

•             Familiarity with Agile development methodology

•             Pharma/CRO or healthcare experience within a regulated industry

#LI-ZW1

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.