Implementation and Scaling Lead, Scale-up, Apollo Biologics

Implementation and Scaling Lead, Scale-up, Apollo Biologics Req ID #:  203111 Location: 

US Wilmington, MA, US, 01887 For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.   

  Job Summary  

The Implementation and Scaling lead, under direction of the Product Owner creates and manages an implementation roadmap to deploy the product. This roadmap defines the strategic execution of scale up activities based on overall business objectives set by the product owner and business strategy. Scale up activities include developing and managing the schedule, obtaining Site input and customer needs and managing content to be deployed.  They have a deep understanding of the target market/industry and will build close relationships with key stakeholders. The Lead manages dependencies while identifying, building, and managing strategic partnerships across the different teams. They work closely within their team to ensure that business value and user feedback is translated into new developments when necessary.

Basic Summary: 

The Implementation and Scaling lead, under direction of the Product Owner creates and manages an implementation roadmap to deploy the product. This roadmap defines the strategic execution of scale up activities based on overall business objectives set by the product owner and business strategy. Scale up activities include developing and managing the schedule, obtaining Site input and customer needs and managing content to be deployed.  They have a deep understanding of the target market/industry and will build close relationships with key stakeholders. The Lead manages dependencies while identifying, building, and managing strategic partnerships across the different teams. They work closely within their team to ensure that business value and user feedback is translated into new developments when necessary.  

  Essential Duties

•    Scheduling, sequencing and analytics of who, what and when to onboard 

•    Identify and prioritize internal and external users (including customers) for onboarding and impediments for onboarding based on statistical analyses. Recommend next course of action and solutions to overcome obstacles. 

•    Use lessons learned from onboarded sites and identify required process changes and support those changes on site. Be a trusted liaison and partner for the sites. 

•    Set an ambitious and clear vision for scaling across sites and customers. Collaborate with and communicate effectively to stakeholders, the Agile team, and the rest of the unit. 

•    Act as a central conduit for communication between stakeholders, clients and CRL staff. 

•    Client onboarding, account creation, support, and activation  

•    Establish and maintain a standardized, secure, scalable, and preferably automated process for onboarding and account creation for new and existing customers.  

•    Defining new or optimizing and adjusting business processes for Apollo workflows and implementing them with the sites. 

•    Work with the support team on the resolution of service tickets; help solve access issues and develop a knowledge database and instructions to drive to a self-service model. 

•    Work to develop a formal feedback loop to ensure customer feedback is driven back to the Product team and specifically, the UX team 

•    Working with Org. Change Management, help drive user speed of adoption and utilization 

•    Develop and observe key measurements of success and identify opportunities for the improvement of adoption. Report on findings and recommend actions to improve adoption. 

•    Ensure optimization and the resolution of issues related to client satisfaction by partnering with the Apollo platform-level teams - Application, Data enablement, Organizational Change Management and Support – to build solutions and ensure appropriate communication. 

•    Help to maximize the business value of Apollo by expanding the customer base and enabling adoption. Identify new opportunities for value creation and partner to build on those opportunities. 

•    Provide frequent executive leadership reports detailing progress to all stakeholders  

•    Portal Transition to Apollo 

•    Create and execute the plan for migration from the current portal to Apollo by developing a process for selection of clients, prioritization of work and onboarding for a frictionless customer experience. 

•    Work in an Agile environment 

•    Track, communicate and be accountable for product specific KPIs 

•    Utilize market and industry knowledge to translate needs into user stories and acceptance criteria for the team 

•    Hold a key role on Agile squad(s) and work with the team on a daily basis 

•    Align efforts with Apollo Biologics PO and other system owners 

•    Collaborate with the Organizational Change Management team to develop communications and drive change among users and employees 

•    Collect and analyze data to identify next priorities 

•    Perform all other duties as assigned  Job Qualifications  

Education:  Bachelor’s degree from an accredited university.     

Experience:  

•    10+ combined years of experience in roles such as Implementation and Deployment, Customer Success, Product Management, Marketing, IT, Communications, and/or Business Optimization. Experience in Biologics is a plus. 

•    Demonstrated leadership and team management, with a strong focus on customer experience. Superb communication and collaboration skills with both commercial and scientific stakeholders. 

•    An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. 

Other:  

•    Strong problem solver with the ability to manage and push for progress. Driven to challenge the status quo and find new solutions and embraces change. Works well in a non-hierarchical culture of collaboration, transparency, safety, and trust. Empowers others to fail, learn, and grow.  

•    Excellent written and verbal communication skills, organizational skills, and attention to detail.  

•    Advanced proficiency in Office applications (MS Office, MS Teams, Excel, Smartsheet) required. PowerBI and database experience beneficial. 

Physical Demands: 

•    Must regularly operate a computer and occasionally operate other office productivity machinery such as a calculator, copy machine, and computer printer.  

•    Must regularly communicate with employees/customers; must be able to exchange accurate information. 

Work Environment: Remote 

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Biologics Testing Solutions

With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs.  Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

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