Associate Director, Organizational Readiness

Home Based, US

The Associate Director, Organizational Readiness will manage the full lifecycle management of change for specific initiative(s), including, but not limited to, identifying and documenting the change impact, preparing a change strategy, stakeholder management, communications, training, evaluation and KPI management (including adoption and realization metrics), and use of sustainable support structures (e.g. Super Users, Change Agent Networks, etc.) needed to successfully embed changes, inclusive of behaviors and mindset shifts across the company. This role is critical in leading and supporting change programs, as well as ongoing operational improvement efforts, bringing creativity, entrepreneurialism, expertise, and innovation to support the complexity of embedding change within a highly matrixed, global organization. In addition, this role will embed best practices and standards for leading and executing organizational readiness back into key functions within Parexel, in order to achieve maximum efficiencies and effectiveness.

Key AccountabilitiesOwn and drive the organizational readiness plan across a program and/or initiative ensuring change is successfully embeddedPartner with leads from Training, Human Resources, Quality, IT, business representatives/subject matter experts and support network (as applicable) to ensure plans are in place, coordinated and aligned, and executed in accordance with the agreed strategy and timing Use appropriate change management methodologies and standards to ensure changes are fully thought through and implementedConduct stakeholder analysis and continuously monitor state of stakeholder engagement. Establish networks and conversations to leverage champions and turn resistors into supportersLeverage expertise and best practices to develop clear, compelling, and creative change strategies, communications, and training materials Coach leaders and key individuals on best practices, tools and templates that support and drive change management inclusive of communication, role modeling and other change leadership skillsSurface and understand dependencies; work across business units and functions to find solutions, escalate issues and challenges to stakeholders  Surface risks and create mitigation strategiesEstablish networks and conversations to leverage champions and turn resistors into supportersMonitor adoption through proactive KPI management performance measures, feedback loops, and stakeholder engagementEnsure changes are embedded into business as usual and appropriately transition support in collaboration with the Sustainability teamSupport and provide frameworks to ensure functions/departments that are indirectly impacted by change also understand and are prepared for it

SkillsStrong project management capabilityAbility to create a sense of urgency and take a proactive, solutions-based approachStrong consulting and influencing skills; ability to develop a holistic view of performance problems, identify root causes, and determine solutions.  Ability to influence senior leadership and navigate matrixed business structuresExcellent interpersonal, verbal, and written communication skills  Strong analytical skills to determine an organization's needs, risks to adoption and to determine mitigation plans and evaluate their effectivenessClient focused approach to work  Ability to analyze complex/novel situations using existing tools and resources & make recommendations for practical solutionsProficient in Microsoft Excel, Power Point, and Word, ability to become proficient with systemsAbility to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detailWillingness to work in a matrix environment and to value the importance of teamwork  Comfortable with accountability and ownership

Knowledge and ExperienceDeep content and global change management practice expertise, including extensive experience with cross-functional initiativesExperience leading teamsExtensive experience with successfully leading and embedding behavioral change and mindset shifts

EducationBachelor’s degree or equivalent experience, business or other analytical fieldCertification in change methodologiesOD or Communications-related degree or certifications considered a plus

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