Senior Manager, Product and Strategy

Who You Are

• A self-starter.Motivated to learn, innovate, and grow in a dynamic environment.
• Customer-centric.Passionate about creating and delivering exceptional customer experiences.An innovator who will continue improving the way we serve our customers.
• An active listener and problem solver.You're able to look through multiple lenses to drive the strategic vision forward.
• A strong communicator with excellent written and presentation skills.
• Technology enthusiast.Comfortable sitting at the intersection of business and technology.You're able to quickly grasp and distinctly explain technology and business concepts.

Responsibilities

• Design and documentation of service blueprints and business process flows
• Develops documentation to display outcomes of complex business processes and scenarios
• Defines business requirements related to services solutions
• Facilitate workshops and feedback sessions within the services department
• Develops and implements strategy and direction for the service department to deliver, expand, and enhance the services portfolio
• Lead and coordinate project workstreams and partner with product teams to deliver service solutions
• Support the delivery of initiatives that drive efficiency, optimize use of technology to enhance productivity and the customer experience
• Continually assess, document, and analyze progress toward project goals and results

Experience/Skills

• Strong analytical and problem solving skills; ability to understand complex challenges and linkages
• Detail oriented and deadline driven. You're able to make quick decisions in complex environments.
• Previous process development, business process mapping, and project management experience
• Cross-functional leader and collaborator.You have a proven record of being able to partner, engage, facilitate and lead cross-functional teams to help bring solutions to life.
• Ability to simultaneously manage multiple projects and tasks
• Passion for learning and willingness to roll up your sleeves and wear many hats to support development of solutions and optimization of customer experience
• Exceptional communication skills and a proven team contributor
• Knowledge and experience with Salesforce.com preferred
• Proficiency in MS-PowerPoint, Excel, Visio or similar tools
• Works with confidential and sensitive corporate, client, and employee information and must conduct themselves accordingly
• Minimum of 3-5 years in a management role;with industry experience in Customer Service, Operations, or Event Management preferred.
• Bachelor’s degree required, advanced degree preferred

#LI-AC1

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.