IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

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Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. With a global team of 50,000, we harness insights, commercial and scientific depth, and executional expertise to empower clients to achieve some of their most important goals. https://www.iqvia.com/

Position Purpose:

We are recruiting an brand new team to join us at our Madrid Center of Excellence office! We are looking for German, Italian, French and English speakers.. diversity is our way of life!!

You will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.

If you want to play a key role in a multicultural, dynamic and committed fun team this could be the role for you!

Our ideal candidate: Skills & other requirements

• At least with 2 years of call center experience.
• Helpdesk / Technical Support background is required.
• Amenable in shifting schedules
• Understands his / her key performance indicators.
• Understand the relationship of work quality and how it impacts efficiency.
• Had a good stint in the from previous organizations – not a call center hopper.
• Ability to work with other team members.
• Someone who understands technical troubleshooting (eg: Active Directory, LAN, Sound Card, Routers, etc.).
• Someone who has strong logic formulation or thought process.
• Thinking out loud.
• High average typing skills = 50 words per minute
• Has good critical thinking .
• Ability to work with a high level of accuracy and very keen to details.

We invite you to join IQVIA™

• IQVIA recognized by Great Place to Work as the second best company to work for in Spain (March 2018)
• FORTUNE Magazine's World's Most Admired Companies list for the third year in a row.
• Recognised by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
• Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. A site-nominated award recognising contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
• IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there!

Are you interested or do you know the ideal candidate?

• If you know the right candidate or for more information on this role please contact barbara.calpe@iqvia.com
• Please note is necessary that your application is registered in our Talent Network to process your candidacy

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Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.