IT Support

We are looking for Junior IT Support who:

• Configures, installs, maintains and upgrades computer systems hardware and software
• Administers and maintains security of operating systems
• Restores files or systems by designing, writing and implementing back-up procedures
• Provides operational support for the organization's information systems and peripheral equipment such as smartphones, tablets, laptops, desktops, printers and storage devices

Essential Functions

• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction
• Provide training to end-users when indicated
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services
• Perform other duties as required
• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates

Qualifications

• Associate's Degree  Pref
• 2-3 yrs in Information Technology Pref
• 2-3 yrs of Customer Service Pref
• Provide training to end-users when indicated. Intermediate
• staff in areas such as problem resolution, Beginner
• communication, etc. Intermediate
• Maintain a thorough working knowledge of the day-to-day operating in the environment Intermediate
• Maintain a working knowledge of standard applications like MS Office and Outlook Intermediate
• Service Desk and IT Operations procedures related to Intermediate
• Perform other duties as required. Beginner
• May be required to perform duties outside working Intermediate

#LI-IM1

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.