OneKey Technical Specialist (Software Devl Analyst 1)

THE ROLE

The Technical Support Specialist has the responsibility for supporting internal clients on Onekey subjects.

He/she ensures that the support process meets high quality standards aligned with users requirements and expected procedures.

He/she interacts with the requester by phone, email and ticket to discuss current issues.

He/she cooperates with IQVIA internal teams like Exploitation, Implementation, Development and Governance teams.

OneKey Web is a robust web portal that provides access to comprehensive data on over 9 million healthcare providers (HCPs) and 680,000 healthcare organizations (HCOs), including the affiliations linking them together. With OneKey Web, our clients gain insights to improve the performance at every level of their organization.

Core Responsibilities:

• Providing support for internal users.
• Interact with client by call/email/ticket to discuss support cases.
• Report all support activities in relevant tracking system.
• Use Oracle SQL to collect/analyze data stored in our internal DB.
• Work on IQVIA internal tools to analyze data delivery process
• Keep himself updated on OneKey products and services.
• Develop, share and capitalize his/her knowledge.
• Train users or co-workers on different support cases.

QUALIFICATIONS & SKILLS

Technical skills and knowledge

Essential

• Bachelor degree
• Fluent English written & spoken
• Interaction with client
• Problem solving
• Knowledge of database (Oracle).
• MS Windows & MS Office tools

Desirable

• 1-2 years of experience in similar role
• CRM knowledge and understanding
• Pharmaceutical  industry knowledge
• Software Development Life Cycle

Personal skills and behaviours

• Involvement
• Client communication
• Self-organization
• Attention to detail
• Analytical Capacity
  

#LI-MS5

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.