Director, Solutions and Acct Management

Job Title Director, Solutions and Account Management

Department Global Safety Services

SBU Medical and Scientific Services

Location

Reports To Senior Director, Solutions and Account Management

Directly Supervises NA

Provides Work Direction to NA

Works Closely with Safety Services team members, SBU Leaders and teams, Commercial Operations team members

External Relationships Current and Potential Clients

Billable Job ☐ Yes ☒ No

Select One ☒ Individual Contributor ☐ People Manager

Job Purpose: The Director, Safety Services Solutions and Account Management works with clients from pre-award through post-award in the creative design, operational conduct and successful delivery of global pharmacovigilance solutions. S/he works in partnership with operational and commercial teams to optimize new business awards though the development of creative, cost-effective and high-quality competitive strategies and business solutions which differentiate Parexel as a premier pharmacovigilance provider. Post award, the position continues to support the operational team and the client to ensure a smooth project implementation and the offering of strategic solutions which maximize the program’s operational and fiscal delivery. The role serves as the point of contact for issue escalation, governance and ongoing account relationship management. The Director demonstrates expertise and confidence in the services offered by Parexel, supports delivery excellence and mentors project leads.

Key Accountabilities:

Accountability Supporting Activities

Pre-sales • Works in partnership with operational and commercial staff to support SBU sales targets, including but not limited to:

o Strategic guidance for major accounts

o Identification of new opportunities

o Development of creative, competitive program offerings

o Presentations which drive early engagement

• Participate as a member of the discovery session to understand the client’s business objectives and system needs and support clients through the pre-award process

• Drive a consultative approach which enables Parexel to develop unique business solutions and positions the value of those solutions to drive industry leadership

Solutions Development • Engages with experts across Parexel and leads the formulation of short term and long-term strategies to maximize value for the customer and differentiate Parexel from its competitors

• When developing solutions, considers operational and financial risks and proactively consults internal stakeholders for input

• Works collaboratively with other members of the Parexel team to ensure Proposals/Work Orders are:

• Customer focused

• Presented professionally, conveying value proposition and critical success factors

• Achievable with accurate milestones, scope and budget

• Based upon appropriate assumptions and strategy discussions

• Delivered to clients in a timely manner while ensuring adequate time for internal stakeholder review

• Clear and maximize Parexel’s ability to capture scope changes through effective risk assessments

• Maintains extensive knowledge of Parexel’s pharmacovigilance offerings and how they relate to other Parexel offerings; utilizes the knowledge to identify business opportunities for Parexel

• Maintains knowledge of industry trends, competition and innovations to best position Parexel offerings

• Participates in capabilities meetings, sales engineering processes, proposal ideation, bid defense meetings and

QualificationsKnowledge and Experience:

• Significant pharmacovigilance/safety services experience

• Experience in developing client safety solutions in a Clinical Research Organization environment

• Client-facing experience with related skills

• Knowledge of process improvement, including the role of automation for quality and efficiency gains

• Excellent knowledge of ICH, CIOMS and global drug safety regulations.

• Knowledge of the pharmaceutical and biotechnical world-markets

Education:

Bachelor’s degree, with concentration in life sciences or healthcare-related field preferred. Advanced degree preferred.