HR Associate with Polish OR Italian OR German language

PURPOSE 
Provide HR administrative services in a customer-focused environment. Maintain confidentiality when handling sensitive personal and company information. Provide customer service support within the organization as the first point of contact for HR administrative-related issues. Provide back up support to HR PSC Coordinators for reporting and audit/reconciliation activities. Act as point of contact/lead for routine administrative tasks. 

RESPONSIBILITIES 
•    Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HR PSC. Log all calls, requests and transactions into the case management system. Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner. Follow appropriate escalation protocols as required. 
•    Complete data maintenance and audit activities according to Service Level Agreements as related to data input to PeopleSoft HR, Human Resource Administration and Case Monitoring Systems. 
•    Complete Hire/Onboarding Activities for employees. 
•    Process data corrections into PeopleSoft HR. 
•    File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file. 
•    Participate in project activities as assigned by management. Participation may include accountability for completion of tasks or acting as lead for small scale project activities. 
•    Act as primary point of contact/lead for routine administrative tasks as assigned by supervisor. 
•    Establish and maintain strong customer rapport with client groups 
•    Assist in the update of documentation of PSC policies/procedures based on frequently asked questions or revised policies/procedures.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 
•    Knowledge of applicable company HR policies, administrative processes, systems and forms 
•    Skill in use of applicable computer applications 
•    Intermediate skill level in use of Microsoft Office applications (Excel, PowerPoint, Word) 
•    fluent in English is a MUST
•    fluent in Italian OR Polish OR German is a MUST

•    fluent in another European language is a plus
•    Excellent verbal and written communication skills with emphasis on customer service 
•    Strong analytical skills 
•    Strong organizational and administrative skills with strong attention to detail 
•    Ability to take direction within a team setting and complete team related work 
•    Ability to handle several projects simultaneously, either individually or in a team setting 
•    Ability to work well independently and within a team environment. 
•    Ability to prioritize and handle a high workload. 
•    Ability to establish and maintain effective working relationships with coworkers, managers and clients 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE 
•    Associate's degree or educational equivalent, 1 year experience HR or Customer Service (from SSC) experience; or equivalent combination of education, training and experience 

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.