Senior Manager, Medical Writing Services

Supervise and mentor line reports, including all aspects of MWS personnel

management: hiring, training, professional development, periodic/annual performance evaluations, compensation recommendations, promotions,

team-building, morale, motivation, and supervision of adherence to

departmental procedures and health authority guidance and regulations.

o Validate quality and training compliance.

o Ensure appropriate billable time for line reports.

Undertake the full range of duties relevant to performance management of line

reports:

o Situational leadership, including delegation, empowerment,

and accountability.

o Influence and guidance to ensure their performance meets or

exceeds both the business and their own personal goals/objectives.

o Retain good employees; identify talent and nurture employees to ensure

the organization has strong bench strength to compete at the highest.

levels.

o Manage low performance through coaching and training; execute

performance improvement plans or termination, as required.

Attend manager meetings, and chair as invited.

Sign off expenses/invoices/purchase orders for expenses, as authorized by MWS management.

Be aware of client expectations for self and team members/line reports.

o Build and maintain collaborative client relationships, to cultivate efficient,

productive, and professional working relationships that promote

satisfaction and confidence.

o Implement quantitative measures of performance (key performance

indicators) into feedback, metrics, and continuous improvement

activities to optimize performance in a data-driven manner.

o Respond appropriately to incidents of dissatisfaction, and provide

feedback to MWS management.

In the proposal generation process, provide strategic and project planning



intelligence to MWS management for standalone through full-service medical

writing activities.

o Provide an assessment of scope of services for clients with respect to

medical writing tasks, including a description of the medical writing

services to be performed and estimated hours for each task. Liaise with the proposal team and/or client to ensure that the proposal covers all services required.

o If called upon, attend business development and proposal meetings to

prepare and present to clients.

Provide support as appropriate to Business Development/Client Solutions in

their efforts to win new business. Identify and solicit new business leads for

MWS.

Apply industry experience

o Understand the challenges clients face in getting therapies to market

and propose solutions on how to overcome such challenges.

o Use awareness of opportunities in the industry to present new

possibilities to customers, when appropriate.QualificationsExcellent interpersonal, negotiation, verbal and written communication skills.

• A professional and flexible attitude with respect to work assignments and new learning.

• Motivation to work independently and consistently in a fast-paced, rapidly changing environment. • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention

to detail, e.g., organizational skills.

• Competent working in a matrix environment and values the importance of teamwork. Possesses

team leadership skills, cross-cultural sensitivity and can influence without authority.

• Exhibits logical thinking and sound judgement. Escalates issues to departmental

management as appropriate. Presents solutions and follows through to ensure problems have been satisfactorily resolved.

• Demonstrates a client-focused approach to work. Establishes a connection with the client, to

gain repeat business and/or to widen existing scope and services.

• Ability to gain trust and confidence within the company.

• Ability to act with confidence during demanding situations in the face of opposition, challenge, or

anxiety.

• Provides departmental expertise and perspectives to promote prospective business

opportunities; provides Parexel colleagues with pertinent information to formalize a sound business strategy.

Demonstrated understanding of clinical research, the drug development process, and applicable

regulatory guidelines and regulations.

• Broad experience in management of complex medical writing projects.

• Understanding of people management: previous line management experience, or

equivalent, preferably in a billable service industry.

• Project management experience (e.g., planning and monitoring).

• Business awareness/business development experience.

• Knowledge of resource management and productivity metric management.

• Advanced word processing skills, including Microsoft (MS) Office (expertise in Word and

competency in Excel); software and systems knowledge or ability to learn and adapt to various IT systems: document management systems, collaborative authoring (e.g., SharePoint), and file conversion and databases (e.g., MS Access).

• Ability to travel.

• Fluent in written and spoken English.

Bachelor's degree or higher in Life Sciences/Health Related Sciences or equivalent.