Investigator Support Associate

<h2>Job Overview:</h2><ol><li><span style="font-size: 10pt; font-family: calibri, sans-serif;">Responsible and accountable for:</span><ul><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Notifying investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW).</span></li><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Monitoring, tracking, and resolving requisition holds and informing the Manager and the Project Manager of any delays.</span></li><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Updating the database with appropriate information and informing personnel of additional testing needs.</span></li></ul></li></ol><ol start="2"><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Acts as a liaison for investigator sites and sponsors; communicates investigator site needs when new policies or procedures are discussed.</span></li></ol><ol start="3"><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP).</span></li></ol><ol start="4"><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Assists and supports management in the implementation of global processes and procedures.</span></li></ol><ol start="5"><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Tracks and reports metrics as determined by management in the agreed timelines.</span></li></ol><ol start="6"><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete.</span></li></ol><ol start="7"><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Act as a liaison for the investigator sites.</span><ul><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Instills a culture where patient safety is top priority</span></li><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Promptly address patient safety issues and escalates as needed for resolution.</span></li><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Ensures the investigator’s needs are explored prior to implementation of new processes and procedures.</span></li></ul></li></ol><ol start="8"><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> File all supporting documentation that is project specific (i.e. project-related correspondence)</span></li></ol><ol start="9"><li><span style="font-size: 10pt; font-family: calibri, sans-serif;"> Other duties as assigned</span></li></ol><h2>Education/Qualifications:</h2><h2 style="margin-left: .5in;"> </h2><ul><li><span style="font-size: 10pt; font-family: calibri, sans-serif;">Diploma or equivalent</span></li><li><span style="font-size: 10pt; font-family: calibri, sans-serif;">Ability to work independently</span></li><li><span style="font-size: 10pt; font-family: calibri, sans-serif;">Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)</span></li><li><span style="font-size: 10pt; font-family: calibri, sans-serif;">Strong verbal and written skills</span></li><li><span style="font-size: 10pt; font-family: calibri, sans-serif;">Attention to detail</span></li></ul><h2>Experience:</h2><ul><li><span style="font-size: 10pt; font-family: calibri, sans-serif;">Demonstration of strong contribution to teamwork</span></li><li><span style="font-size: 10pt; font-family: calibri, sans-serif;">Knowledge of medical terminology</span></li></ul>