IT Technician 1 (Site Services)

IT Technician 1 (Site Services) Req ID #:  138999 Location: 

Ashland, OH, US, 44805 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary  

We are seeking a IT Technician 1 for our Safety Assessment Group site located in Ashland, OH.

Designs, develops, and implements methods, processes and systems to consolidate and analyze diverse data sets including structured and unstructured. Develops software programs, algorithms, dashboards, information tools, and queries to clean, model, integrate and evaluate datasets. Keeps abreast of new analytic methodologies and technologies. Collaborates with functional business units to drive business solutions and direction.  Assist in requirements gathering, break/fix analysis, problem resolution research, queue monitoring, root cause analysis, site communication planning, content development for incident knowledge base, training materials, and coordination of support services, and request management.

Responsibilities:

Assist in gathering and documenting functional and technical requirements, as well as assisting the user community to turn those requirements into an appropriate Investment Proposal, and potentially its associated CER.  

Assist in break/fix analysis for individual and recurring support issues.  Document findings and work with appropriate resources to find and deliver cost effective and timely solutions.

Assist in or provide queue monitoring in the Service Desk software tool and follow appropriate guidelines for ensuring that the ITIL processes are followed within approved SLAs.  Monitor queue KPIs and provide solutions to improve results.

Assist in root cause analysis of complex incidents or recurring problems.  Assist in development of solutions to those problems.  Document in the problem resolution knowledge database, and assist in developing training materials to resolve ongoing issues or improve knowledge.

Assist in the development of new processes and procedures to improve existing services, or to assist in deploying new support services.

Ensure work is compliant with applicable guidelines and regulations (e.g. SOP, GLP, SMP, SOX, etc.)

Perform all other related duties as assigned.

Qualifications:

Bachelor’s degree (B.A./B.S.) or equivalent in computer science or related discipline.

0 to 1 year of related IT experience; 2 years' experience preferred.

An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

Requires good organizational, communication and interpersonal skills.

Experience as a technician or intern preferred.

About Corporate Functions 

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity 

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet

Nearest Major Market: Cleveland

Nearest Secondary Market: Mansfield

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