Associate Director, Marketing Product Maintenance

Job Overview
Supervise an assigned team of project management staff who support projects to ensure quality, time and budget deliverables are met to the Sponsor’s satisfaction.

Essential Functions
• Work with staff to ensure that project deliverables are completed to the Sponsor’s satisfaction, on time, within budget and in accordance with SOPs, policies and practices
• Ensure that employees are trained and individual development is aligned and in place to meet project and organizational needs
• Recommend and implement ongoing continuous improvement initiatives in an effort to ensure the maturity of the program; seek to ensure compliance with agreed-upon SLA’s and KPI’s
• Ensure that our deliverables provide the highest level of quality and value to our customers.
• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters
• Coordinate project delivery and execution at the customer account level, across multiple contributing business units for one or more large projects, as assigned by senior management team; drive scope of work, objectives, timelines, quality of deliverables, and other project management activities
• Coach and mentor employees around project planning, project review, risk management and problem solving to ensure global alignment of work practices across the team through the adoption and use of all process and technology tools and improvements by employees.
• Work with functional lead managers to ensure that project budget(s) meet financial and company goals (realization targets), with a focus on proactively ensuring adherence to change control processes.
• Working with individual staff to identify any quality issues within the project and coaching on resolution of issues, including implementation of corrective action plans and escalation; assist in planning corrective / preventative actions and guidance for improvement, as applicable according to SOPs
• Collaborate with other management and leadership team members to proactively identify project and or individual needs and resourcing solutions in order to manage project issues and obstacles.
• Provide advice and support to the functional leads within the scope of the assignment and subject matter expertise on the implementation and delivery of training requirements; recommend and implement ongoing continuous improvement initiatives in an effort to ensure the maturity of the program

Qualifications
• Bachelor's Degree Health science or other directly related field
•
• Knowledge of CRO and Pharmaceutical industry operations: Lifecycle Safety, Global Regulatory Affairs, Real World Late Phase Research, Medical Communications, Commercial, Manufacturing, and other service lines required to support marketed products; demonstrated willingness to increase knowledge across these lines and develop new skills.
• Knowledge of applicable global, regional, and local marketed product regulatory requirements
• Sound working knowledge of medical terminology, IQVIA corporate standards and SOPs, quality improvement initiatives and processes
• Excellent verbal and written communication and report writing skills
• Excellent influencing, negotiating and team leadership skills
• Excellent flexibility; self-motivation; creativity and innovation skills
• Excellent problem solving, solutions driven approach and critical thinking skills
• Demonstrated autonomous independent decision-making
• Ability to work on multiple projects and manage competing priorities
• Ability to professionally network; present and lead at meetings/ teleconferences
• Strong project management; strategic planning; delegation and organizational skills
• Strong business acumen; financial management and budgeting skills
• Strong customer focus; account and alliance management and experience in customer contracting models
• Ability to deliver change management principles and methods and build strong support from impacted audience
• Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared responsibilities
• Ability to establish and maintain effective working relationships with co-workers, managers, customers and clients.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.