Manager of Telecommunications

Parexel Corporate IT is hiring for a Manager of Telecommunications to join our global team. This individual can live anywhere in the eastern time zone.

Essential FunctionsResponsible for the technical management, operation and ongoing maintenance of Parexel's telecommunications infrastructureResponsible for the strategic architecture, design, automation, engineering, product lifecycle and development of all in scope voice and video services, including Microsoft TeamsEmbrace, sponsor and coach agile ways of working with a view to fully automating the configuration and management of our Microsoft Teams servicesPrimary responsibility for the definition of guidelines for Telecom system administration, maintenance and processesParticipate in and contribute to the running of a cross-functional team that will drive and govern our Digital Workplace services and provide deep technology leadership and visionProvides technical leadership and management of Telecom systems projectsSupervision of technology management. Works with all IT disciplines and the business to promote and maintain standardization of computing environments across all Parexel locations, with principal responsibility for one technology fieldProvides ongoing information to management peers regarding the general health of the environment, as well as enhancements and innovationsKeeps updated on industry trends and emerging technologies as applicable to Parexel.Coordinates investigations of operational problems, and prepare proposals for continued improvementKeeps senior management abreast of any changes in the technologies which may impact business decisions.Forecasts budget needs within respective technology spaceKey AccountabilitiesDefine a Microsoft Teams strategic voice and video blueprint and subsequent high-level designsWill help define, plan and implement the migration of key voice and video technologies to the cloud (translating the blueprint into migration and delivery plan)Help to support emerging engineering and operations functions for Microsoft Teams voiceEnsures maximum availability and operational management of Cisco Unified Communications Manager, Cisco Telepresence, and Cisco IP Telephony in generalOversees Conferencing and Collaboration services for ParexelMaintains a reliable telecommunications environment for all users.Works closely with other IT management and technical staff to evaluate and test telecom products.Defines, reviews, and maintains hardware/software technical standards, especially related to installation, configuration, management, and maintenance of telecommunication systems.Monitors key system parameters to ensure optimum performanceUndertakes the full range of duties relevant to the leadership, management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals/objectivesMaintains a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective mannerParticipates in formal staff review processes e.g. performance and salary reviews to corporate standards and timescalesOverall management of the regional/global telecommunications infrastructure, systems and processes, from general IP telephony, Telepresence and Video, Voicemail and contact center systems and solutions, to the management and procurement of 3rd party service provider services that interface with our systems Performance and fault monitoring of the regional/global IP telephony infrastructure, as well as performance tuning, new installations and upgrades for any telecommunications circuits/connections as well as equipment installationsManagement of telecommunications resources to ensure that Parexel's global communications infrastructure achieves maximum availability, and finds innovative solutions for improving Parexel's global telecommunications communications platformQualificationsSkillsITIL operational awareness and understandingAbility to work with geographically dispersed teamsExcellent interpersonal, verbal and written communication skillsClient focused approach to workA flexible attitude with respect to work assignments and new learning Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detailWillingness to work in a matrix environment and to value the importance of teamwork.Knowledge and ExperienceEngineering experience in unified communications and collaboration platforms, including Teams and Skype for Business OnlineDesign and implementation of Direct Routing in an enterprise environmentEngineering support experience in enterprise global voice footprints with 10,000+ seatsDeep understanding of voice technologies: TDM, SIP, QoS, SBC, Codecs, E.911/emergency dialing, voice recording and general IP telephonyFunctional knowledge of networking fundamentals including TCP/IP, LAN/WAN/MAN topologies, Ethernet, MPLS, QoS, Differentiated Services and security conceptsExperience with Cisco voice and video technologiesExperience with modern Meeting Room technologies, including Microsoft Teams roomsCloud-video interoperability platformsCall Center/Contact Center technologies and cloud-based PBXInternational voice and video deploymentsEducationCollege degree in a relevant technical area or equivalent work experienceRelevant industry certifications a plusLanguage SkillsExcellent English written and oral communications skillsMinimum Work ExperienceAcceptable candidates should be able to demonstrate 8+ years of relevant work experience in systems and operations managementEmployment is contingent on disclosure of your COVID-19 vaccination status and, if relevant, proof of vaccination.EEO DisclaimerParexel is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.