Assoc Mgr Clin Operations

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.  

Summarized Purpose:  

Manages, selects, trains, resources, coaches and performance management of respective staff. Focuses on end results using metrics and key performance indicators to lead performance. May lead or help to enhance the department's performance or lead to process improvement across PPD. Collaborates with clinical operations senior management and executive staff on strategic planning and business development as required. Acts as point-of-escalation regarding performance concerns and training needs to ensure adherence to PPD SOPs and WPDs. Works in collaboration with the leadership team for resourcing needs. 

Discover Impactful Work: 

Clinical Research Group is dedicated in improving health. It starts as an idea to cure. It becomes a life saved. All in-between, it’s you! We know that meaningful results not only require the right approach, but also the right people. We invite you to re-imagine health promoting protocols with us, working alongside our dedicated, forward-thinking and upbeat teams.  

Key responsibilities 

• Leads staff, providing coaching, mentorship and work direction  

• Conducts regular performance appraisals and career discussions with staff. Facilitates employee career development. Interviews, recruits and selects staff  

• Leads and conducts induction/orientation programs for all new employees, ensuring their smooth assimilation into the company  

• Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date. Ensures timeliness and accuracy of timesheets and expense reports  

• Supports allocation activities per the local resourcing process. Supports activities of project managers and clinical team managers to optimize the operational running of projects. 

• Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact on clinical operations. Identifies training gaps and ensures that training requirements are met. May help with development of training programs, where appropriate  

• Alerts management to quality issues, request QA audits as appropriate, and facilitate client and internal quality assurance audits as required  

• Leads and reviews systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, performance and general project status.  

• Evaluates work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable.  

• Participates in process improvement/development initiatives.  

• Ensures understanding and facilitation of the risk based monitoring approach.  

• May provide input into bids and assist in the procurement of new business where required.  

Education 

• Bachelor's degree in a life sciences related field or a Registered Nursing certification or relevant formal academic / vocational qualification. 

Experience 

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 1 years as a clinical research monitor) 

Knowledge, Skills, Abilities 

• Excellent mentoring/leadership/supervisory skills  

• Knowledge of clinical trials monitoring; Remote and on-site  

• Validated understanding of or ability to learn PPD SOPs, WPDs, and relevant regulations (e.g. ICH/GCP, FDA guidelines)  

• Validated ability to evaluate medical research data  

• Strong organizational and negotiation skills  

• Strong attention to detail 

• Effective written and oral communication skills  

• Good knowledge of English language and grammar  

• Competent use of computer to include data entry, archival and retrieval  

• Ability to travel as needed  

• Excellent interpersonal and conflict resolution skills  

• Ability to use problem-solving techniques applicable to constantly changing environment  

• Proven knowledge of medical/therapeutic areas and medical terminology 

Our 4i Values:  

Integrity – Innovation – Intensity – Involvement  

If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!  

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.  

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. 

Accessibility/Disability Access 

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process. 

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.