Business Analyst, Digital Adoption

Parexel is hiring a Business Analyst Digital Adoption to work closely with the WalkMe COE team members and business subject matter experts to design, build, and test digital adoption platform solutions – in-application performance support – to ensure that our organization is getting the most out of our digital assets.

As a BA Digital Adoption, you will be responsible for helping the business, strategically drive adoption and engagement with our enterprise software. You will work closely with stakeholders throughout the organization, including operations and L&D, to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience. You will work on major cross-functional initiatives including a new integrated project management application, a clinical trial management system, and more.

Location: Remote (Must be able to work EST hours)

Key Accountabilities:

• Work with internal teams (BA Digital Adoption, IT developers, business SMEs, training) to help develop, build, test, and maintain WalkMe content
• Support defining users and enable data distribution to the right user, in the appropriate format, and in a timely matter
• Design impactful and creative solutions, measure results, iterate and improve to drive optimal outcomes
• Collaborate with business and technical partners to ensure timely delivery of software readiness, communications, and training  
• Set up measures in Insights, data analytics tool, based on defined requirements  
• Support measurement and evaluation of the impact of solutions developed against KPIs set forth to drive ROI back to the business
• Seek feedback and obtain consensus across stakeholders from project initiation through final approval

Skills:

• Ability to quickly grasp complex technical concepts and make them easily understandable in text, workflows, videos, or pictures
• A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences
• Strong analytical and problem-solving skills with the ability to understand a problem and test from multiple angles to derive the best path to resolution
• Ability to gather and define technical requirements
• Ability to analyze data to enable data driven decisions
• Excellent written skills and ability to explain concepts and processes simply and concisely
• A flexible attitude with respect to work assignments and new learning
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
• Ability to independently manage several projects simultaneously and operate under tight deadlines
• Strong organizational skills with a high attention to detail and ability to prioritize tasks
• Fluent in English

Knowledge and Experience:

• Intermediate/expert level skills in digital adoption technology, preferably WalkMe
• HTML, CSS, and/or JQuery experience preferred
• Will consider Pendo or Whatfix in lieu of WalkMe experience
• Intermediate MS Word, Excel and PowerPoint skills
• Experience working in the Software Development Lifecycle (SDLC) preferred
• Experience in clinical development industry preferred
• Experience working in a deadline-driven environment, where attention to detail, and the ability to multitask/prioritize a workload of competing priorities

Education:

• Bachelor’s degree or equivalent
• WalkMe certification a plus