Site Report Specialist

Job Overview
Provide a wide range of support functions for all clinical systems applications; act as the first line of support for technical issues among the clinical and systems staff members. Work directly with the systems staff and end users to ensure that clinical systems are properly set up, maintained, and archived, and that users are properly trained to use clinical systems.

Essential Functions
• Support Clinical Systems staff in the facilitation of internal and external system interfaces by:
• Ensuring the creation of standard procedures regarding systems set up
• Conducting and documenting validation procedures as appropriate for all interfaces
• Provide technical assistance to the Systems Group regarding the development of interfaces and general technical issues. Serve as a mentor for newer staff, as applicable.
• Serve as team leader for application enhancements or special projects, upon request.
• Create, maintain and review  documentation and Project Specific Guidelines as needed (or per SOPs).
• Ensure the consistent use of designated clinical systems and/or procedures for assigned projects
• conduct QC checks within a project, providing appropriate reports to PMs/CTLs to ensure better quality data.
• Provide training on designated clinical systems to local and regional user(s) or project team(s).
• Identify and record quality problems
• suggest, initiate, recommend or provide solutions as appropriate.
• Maintain awareness of overall developments in the field of clinical research.
• Understand financial and performance metrics requirements within region and/or project.
• Receive the specific training for the position in order to update their knowledge
• Adheres to all relevant associated SOPs/Work Instruction and other guidelines
• Utilize system technical expertise to produce ad-hoc queries and metric reports providing information essential to business requirements.
• Provide training, coaching and support to local Clinical Systems Specialists and Champions, including communication of new procedures, system changes, etc.
• Be a system expert to support IT to design -plan & implement system related changes. Do UAT testing, Develop Training & provide appropriate support ot the end users. Approve the site visit reports with applicable protocal knowledge, within applicable timelines.
• Act as a SME for new Joiners and the team.
• Design training content for on processes for the team.

Qualifications
• Bachelor's Degree Health or Biological science Req
• Typically requires  5-6 years of prior relevant experience.
• Requires intermediate level knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education combined with experience.
• Demonstrated knowledge of all relevant associated SOPs/Work Instruction and other guidelines
• Advanced working knowledge of designated clinical system(s) and/or processes, applicable SOPs and regulations and understanding of system interactions/interdependencies
• Knowledge and ability to work cross-functionally and an understanding of IQVIA project team structure
• Computer literacy required, including well-developed computer skills in MS Word and Excel
• Effective problem-solving skills
• Effective communication and interpersonal skills
• Effective organizational skills and attention to detail
• Ability to run ad hoc queries and reports for a given project
• Ability to work independently on assigned projects with minimal supervision
• Ability to handle multiple priorities and meet deadlines
• Ability to independently conduct designated clinical system and/or process training, as well as customer demonstrations/presentations (as needed)
• Ability to establish and maintain effective working relationships with co-workers and managers

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.