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Learning Content&Delivery Mgr

Laboratory Corporation of America Holdings (Covance)

Raleigh, North Carolina, United States

<h2>Job Overview:</h2>The Learning Manager, Learning Content & Delivery is responsible for the creation, review, modification and delivery of moderate-to-complex learning solutions (e.g., e-learning, instructor-led courses, performance support tools, etc.) per business needs The Learning Manager, Learning Content & Delivery will analyze learning needs in collaboration with Leaning Partners and Change Managers, and design and/or develop learning based on input from subject matter experts and relevant stakeholders. S/he will create learning solutions in accordance to CDCS’ annual learning plan and in response to critical ad-hoc requests. Success in this role depends on a candidate’s knowledge of training needs analysis, course design methods and concepts, content development tools and deliverables, facilitation and ability to collaborate effectively with mid-to-high level divisional management, subject matter experts and stakeholders across CDCS.<ul><li>Remain current on learning and development related tools, techniques, strategies and practices in order to provide relevant, informed consultative advice to the business; share leading learning practices with teams and stakeholders</li><li>Collaborate with, Learning Partners, Change Managers, Learning Specialists and mid-to-high level business unit management and Subject Matter Experts to conduct training needs analysis</li><li>Recommend the build/buy/borrow approach for learning solutions</li><li>Lead learning solution programs and/or projects of moderate-to-high complexity including creating and executing the course design and development schedule</li><li>Adhere to standards, guidelines, templates, and taxonomies as established by the Learning Operations & Solutions Strategy group</li><li>Manage outsourced design and development of courses / content by vendors, as applicable</li><li>Complete learning design activities:<ul><li>Identify learning solution / strategies (e.g., self-study/, ILT, templates, assessment approach)</li><li>Create learning solution design document</li><li>Facilitate stakeholder reviews of learning design, including compliance / legal reviews as required</li><li>Coordinate with Learning Partners/Change Managers to review and receive approval on final learning solution design</li></ul></li><li>Coordinate the gathering of content and subject matter knowledge from stakeholders and subject matter experts </li><li>Ensure learning measurement strategy is embedded into design of learning solutions per standards and/or guidance from the Learning Operations & Solutions Strategy group</li><li>Ensure the development of learning content, as outlined in the development plan, is leveraging design elements, needs analysis results, information from stakeholders/SMEs, adherence to all content classification standards, etc.</li><li>Facilitate e-learning development by managing:<ul><li>Development of storyboards</li><li>Development of content / assets</li><li>Translations, if required</li><li>Localizations, if required</li><li>Content import</li><li>Publishing of course/content</li><li>Course/content review</li><li>Assessments, question banks, questions </li><li>Testing and fixing e-learning content, as appropriate</li></ul></li><li>Facilitate instructor-led course development by managing development of:<ul><li>Pre-work</li><li>Participant materials</li><li>Required handouts</li><li>Instructor / facilitator guides</li><li>Learning aids (e.g., posters)</li></ul></li><li>Deliver training and/or support local SMEs providing training</li><li>Coordinate and manage content reviews and sign-offs with stakeholders </li><li>Partner with subject matter experts to design and facilitate Train-the-Trainer programs,</li><li>Coordinate with Learning Specialists, Learning Operations and/or Change Managers on planned delivery methods</li><li>Maintain / modify courses as needed</li><li>Collaborate with stakeholders to identify courses for retirement</li><li>Coordinate the retirement of courses in the LMS and/or Blackboard, as needed</li><li>Incorporate feedback from learning evaluations into future design and development activities</li><li>Identify and recommend potential development tools and updates </li><li>Manage pilots of new standards, processes and templates outlined by the Global Learning & Change Management</li></ul><h2>Education/Qualifications:</h2><ul><li>Required: Bachelor’s degree </li><li>Preferred: Degree or certification in instructional design, education, training, or related field of study</li></ul><h2>Experience:</h2><ul><li>Required: Minimum 6 years of related experience, with minimum 3 years of experience designing and developing learning solutions (e.g., e-learning, instructor led courses, documents, exams, etc.); experience managing multiple learning solution projects and/or programs at once</li><li>Preferred: Knowledge of adult learning principles, facilitation, and learner-centered activities; experience managing / liaising with outsourced vendors to develop and/or provide learning content; experience developing blended learning solutions for different learning modalities (e.g., e-learning, classroom training, virtual training, etc.); knowledge of mobile learning requirements; knowledge of social learning concepts and application; knowledge of e-learning standards and LMS courseware integration with AICC and SCORM; knowledge of emerging and progressive content development tools and techniques; familiarity with content authoring tools / development technologies (e.g., Articulate, Adobe Captivate, HTML, etc.); knowledge or experience in creating reusable content / learning assets)</li></ul>

Job posted: 2021-04-20

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Learning Content&Delivery Mgr

Laboratory Corporation of America Holdings (Covance)

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