CMA Account Director (Remote USA)

<h2>Job Overview:</h2><ul><li style="color: #000000;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">Establish, maintain and build strong business relationships with clients. Assess major client needs and challenges and provide strategic guidance. Recommend CMA engagements and partner with internal stakeholders to implement solutions that meet clients’ overall strategic objectives.</span></li><li style="color: black; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">Identify and secure new business and new clients. Assist in growing new market niches and creating new services and line extensions. Work with Sales and Marketing, Consulting, and other key stakeholders to define new projects and programs, and market CMA services to existing and potential clients. Write and review major proposals to ensure that they effectively present the business’s capabilities.</span></li><li style="color: black; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">Direct PSS staff to ensure effective program operation and service delivery. Manage programs for profitability in coordination with other groups to ensure that financial and operational targets are met and that evolving client needs are identified and addressed.</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">Recruit, direct, and evaluate managers. Spearhead the evaluation process, ensure performance in key areas, and address personnel issues. Help them gain personal commitment and professional skills needed to perform optimally and to sustain professional success. Assess job performance and provide regular feedback.</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: black; font-size: 11pt;">Serve as a coach for improving skills related to people management, operational strategy and issue resolution.</span> <span style="font-size: 11pt;">Enhance employee morale, promote positive employee relations and create a positive culture within the business.</span><span style="font-size: 11pt;">   As appropriate, serve as a mentor to other management and junior operations staff.</span></span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">Oversee the work of managers and other staff to prepare client deliverables, develop and implement project plans, staffing plans, and budgets. Ensure that recommendations meet client requirements, client metrics, expected operating margin, and revenue goals. Review and approve major client deliverables.</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">Continue to grow market access knowledge. Stay abreast of industry trends. Understand legal regulations that impact the business and funnel competitive intelligence to the Growth Strategy Group, as appropriate.</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">Participate in the overall PSS strategic planning process, as requested.</span></li><li style="color: black; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">Set and maintain a standard of personal behavior and business ethics that brings credit to the business.</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 11pt;">Share client perspective with key internal stakeholders to inform and align strategy with client expectations. Ensure PSS staff delivers solutions that maintain or improve customer service, technical expertise, quality of work and efficiency across programs.</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 11pt;">Manage programs for profitability. Review internal revenue forecasts and work with key stakeholders to ensure program needs are met. Identify and implement process improvements to resolve budget issues, maintain appropriate contribution margins (CMs) and drive efficiency.</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 11pt;">Ensure that programs are meeting established customer service and quality standards.</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif;"><span style="color: black; font-size: 11pt;">Engage with appropriate staff to e</span><span style="font-size: 11pt;">nsure adherence to industry regulatory and privacy requirements.</span></span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="color: black; font-family: arial,helvetica,sans-serif; font-size: 11pt;">Other duties as assigned.</span></li></ul><h2>Education/Qualifications:</h2><p style="margin: 0px;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">The Account Director will hold a Bachelor’s or graduate degree (preferred) in business, management, public health, or other relevant discipline from an outstanding program. The Account Director will have knowledge of market access, the biopharmaceutical industry, contact center operations, CMA business lines, and project management, including managing staff, budgets, timelines, scope of work, and deliverable development.</span></p><h2>Experience:</h2><p style="margin: 0in 0in 0pt;"><span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: 11pt;">The Account Director has extensive experience at Covance, or in a very similar environment, managing client accounts and staff. Typically has eight or more years of relevant experience </span><span style="font-size: 11pt;">in healthcare reimbursement, healthcare contact centers, healthcare program management, or a field closely related to PSS services.</span></span></p><p style="margin: 0in 0in 0pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;"> </span></p><p style="margin: 0in 0in 0pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">The Account Director should have: </span></p><ul><li style="color: #000000;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">excellent oral communication, writing, and presentation skills</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">excellent management and leadership skills</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">exceptional time management skills and excellent ability to prioritize</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">very strong coaching and mentoring skills</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif;"><span style="font-size: 11pt;">the ability</span><span style="font-size: 11pt;"> to motivate and lead people</span></span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">excellent interpersonal and management skills including negotiation skills and the ability to work independently as well as provide leadership in a team-based environment</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">excellent judgement in managing client, project, or personnel issues</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">the ability to direct programs with the needs of our clients’ strategies in mind</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">excellent analytical and problem solving skills, solution oriented</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">the ability to work effectively through influence and collaboration</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">the ability to manage multiple programs, projects, tasks and staff members</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">the ability to adapt to and work with ambiguity</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">the ability to see the big picture and focus efforts around it</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">very strong knowledge of business protocols, financials and acumen</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">an understanding of the contact center database and reports</span></li><li style="color: #000000; font-family: 'Times New Roman',serif; font-size: 11pt;"><span style="font-family: arial,helvetica,sans-serif; font-size: 11pt;">an advanced level of computer skills and the ability to navigate between programs and web sites.</span></li></ul>