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Business Analyst - SMART Recall

IQVIA Holdings Inc.

Various Locations

The Business Analyst plays a critical role in the delivery of the technology that supports our core services.They will manage the day-to-day operations for SMART and NOW products and provide technical support to ensure our applications are performing as intended. The position will work towards continuously improving the performance, capabilities, and the overall quality of our applications to achieve business related goals.  Create a detailed program workflow and document system, internal, and client functions, dependencies to be managed within our systems. Data analysis, cleanup, and transformation of customer information to SMART/NOW compliant templates for bulk data updates
Provide operational support by setting up recall campaigns, managing configurations, and executing program modules within SMART. Perform administrative activities and provide technical support to SMART/NOW users. Manage user access, set up and maintain permissions and periodically audit and test to ensure data integrity and role based access. Execute mock recalls as proof of concept to expedite decision making and contract approvals Coordinate with cross functional teams and users to problem solve access issues, data visibility and reporting across SMART and LYNC
Execute change control process and ensure successful deployment to production Facilitate testing of new vendor applications and/or integrations to aid product development. Support delta validation activities post product development to confirm new features and enhancements are compliant to CFR Part 11Setup reports and dashboards within SMART to enable monitoring and tracking of program and user activities. Manage customer dashboards, refreshes and updates to program data within LYNC. Perform ad hoc analysis and provide support at various stages of the project life-cycle to meet intended objectives and business goals

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.


IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Job posted: 2020-09-29