Nurse Network Manager – Sr. Director, Nurse Advisors

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Job Profile Summary    

Provide overall oversight of all home research nurse recruitment efforts and network building. Includes the development of a strategy and criteria for the recruitment of individual HCPs as well as third-party agencies. Oversee a team of recruiters who will ensure that all individuals and agencies who are part of the home research nursing network meet the high standards set by IQVIA, including that all applicable trainings, certifications, insurance and licenses are in place. Will be responsible for tracking KPIs to evaluate performance of agencies and individuals, ensuring high quality of delivery. Ensures that active study requests for HCPs are fulfilled through the existing network, or, when required, engages third parties to flexibly adjust to ad hoc requests. Acts as a customer-facing home research nurse SME as needed, assisting with the development of RFP responses and customer bid defenses.  

Responsibilities
•    Design a strategy for the development of a network of home-based HCPs including both individual HCPs as well as third-party agencies. 
•    Develop a network of nursing agency partners by first defining requirements (licensing, pricing, geographic reach, staffing policies, etc.) and then use those requirements to identify suitable staffing agencies.
•    Establish contracts/MSAs and rates with agencies and individual HCPs.
•    Assist these nursing agencies through the Vendor Qualification Process at IQVIA
•    Act as ultimate relationship manager with these agencies, driving negotiations, requests, and holding each to a high standard of performance
•    Develop a list of KPIs for measuring the staffing agencies, track and report on those KPIs.
•    Identify a process for recruiting, tracking, and managing individual HCPs for our growing network
•    Hire and manage a team of support staff, including recruiters and training specialists. Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.
•    Ensure that general training plans are put in place for all nurses, and that those trainings are tracked in an auditable manner and completed in a timely fashion.
•    Ensure that a process is in place for implementing, training, and tracking of protocol-specific trainings, so that IQVIA can easily confirm which nurses are qualified for which studies. 
•    Upon request for staffing of a particular study, work with your team to identify the HCPs (either individuals or agencies) necessary for execution of the study. Advise on feasibility, costs and complications. 
•    Retain oversight over the performance of the HCPs and agencies during a study, to ensure that project deliverables are completed as per the contract, to achieve quality deliverables on time and within budget and in accordance with SOPs, policies and practices. As their first point of contact, provide effective and timely consultation/guidance to HCPs and agencies on issue resolution.
•    Post-study, evaluate HCPs and agencies involved against defined KPIs, ensuring delivery of studies in accordance with customer expectations for quality, timeline, milestones and performance metrics. Coach and mentor HCPs and agencies as appropriate. 
•    Primary escalation points for customers in cases of home HCP delivery issues.  Work with individual staff to identify any quality issues within the study and provide coaching on resolution of issues, including implementation of corrective and preventative action plans and escalation.
•    Support for customer proposal development, pricing and customer bid defense meetings. Provide direct consultation to clients as required.
•    Review metrics and ensure required updates are made in IQVIA systems to ensure accurate and timely reporting is available to senior management.
•    Lead and/or actively participate in corporate initiatives; act as a departmental cross-functional liaison and/or change agent; provide technical expertise and project management experience.

•    Act as organizational SME and liaison point with other groups within IQVIA and outside IQVIA as required

MINIMUM REQUIRED EDUCATION AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience
Typically requires 10 years of prior relevant experience

Knowledge
Requires intermediate level knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education combined with experience.  

Education
Bachelor's Degree    Nursing (BSN) or related field           

Additional Work Experience  
15 years’ clinical research experience including 10 years’ leadership experience, multi-regional and global focus
Direct experience in conducting large scale and complex virtual clinical trials    
Equivalent combination of education, training and experience.             

Skills and Abilities
Excellent communication and interpersonal skills, including good command of English language        
Strong planning and organizational skills.
Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving

Results oriented    

Demonstrated ability to deliver results to the appropriate quality and timeline metrics – detailed oriented approach.  

Strong problem-solving skills and ability to handle conflicting priorities        
Knowledge of clinical trials    

In depth knowledge of, and skill in applying, applicable clinical research regulatory requirements; i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines and experience with FDA/Sponsor audits a plus        
Business and financial acumen  

Clinical operations experience and extensive familiarity with managing HCP networks and deploying home clinical care in support of clinical trials.        
Collaboration    

Excellent customer service skills.  
Ability to work across geographies displaying high awareness and understanding of  cultural differences
Ability to establish and maintain effective working relationships with coworkers, managers and clients.
Ability to manage competing priorities

IT skills    

Strong software and computer skills, including MS Office applications        
People management and leadership    

Ability to establish and maintain effective working relationships with coworkers, managers and clients.
Proven ability to manage a team and work through others in a global environment to deliver results to the appropriate quality and timeline metrics. Provides others with a clear direction; delegates work appropriately and fairly; motivates and empowers others; monitors/manages performance and provides feedback and coaching; recruits, develops and retains staff of a high caliber
Effective mentoring and training skills, fostering learning and knowledge sharing with colleagues
Effective team-management skills


Standard ADA Settings
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands
Sit at a desk or table with some walking, standing, bending, stooping, or carrying of light objects.            
Use hands and fingers to handle and manipulate objects and/or operate equipment.                   

Travel Requirements
May require limited travel.

The above information on this description has been designed to indicate the general nature and level of work performed.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  While this is intended to be an accurate reflection of the job, management reserves the right to revise the job at any time

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.