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Client Services Manager

IQVIA Holdings Inc.

Petaling Jaya, Malaysia

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Job Responsibilities

  • Manages a staff of client service professionals, providing direction and guidance and developmental opportunities.
  • Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.
  • Serves as project leader between the client and IQVIA – translates client needs into action plans with the internal service team (i.e. determines responsibilities and timeframes and negotiates resources with internal departments).
  • Creates, maintains and monitors the client service agreement across business lines, ensuring consistency in service.
  • Performs full assessments of client needs on a regular basis.
  • Provides in-depth training in IQVIA databases, products and service requirements (e.g. report-input deadlines) as needed.
  • Partners with account management to price products.
  • May provide input into local client service strategy.

Desired Skills and Experience:

  • At least 5 years relevant experienced is required
  • Client servicing experience preferably within Consumer Health, Hospitals or Pharmaceutical industries
  • Experience in developing and delivering training to clients
  • Knowledge working with IQVIA’s information solutions/services portfolio will be advantageous
  • People management experience including work scheduling, coaching and prioritizing
  • Strong customer account management and servicing skills
  • Strong communication and listening skills
  • Strong organizational skills and ability to manage multiple priorities
  • Strong analytical/problem solving and negotiation skills
  • Proficient in PC applications such as Excel

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job posted: 2020-07-02

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