Global HR Services Leader

Global HR Services Leader Req ID #:  96211 Location: 

Wilmington, MA, US, 01887 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary Charles River is looking for an experienced HR professional who will design and implement an enhanced global HR shared services delivery model in partnership with your HR colleagues, operational leaders, and IT to simplify processes while enabling manager and employee self-service. This transformation is a core part of the People Strategy and enhancing the employee experience.

In addition, this role is responsible for leading the core HR Operations team who are accountable for optimizing utilization of the company’s HRIS (SuccessFactors) and implementing standardized processes and governance to improve data integrity. This includes developing the global strategy to implement enhanced reporting and data analytics and advance the use of complex analytical techniques and statistical thinking across Human Resources to deliver insights.

This role will be part of the global HR & Communications Leadership team and report to the Chief People Officer. Essential Duties and Responsibilities •Determine the approach and structure to operationalize a tiered HR service delivery model, driving integration and collaboration across workstreams which include HR SMEs, IT, finance, and business colleagues

•Identify and implement an integrated technology solution to drive self-service, speed of resolution, and reduce ticket volume

•Over time expand the scope of support provided by the Shared Services team to handle a greater number of employee inquiries and perform operational HR tasks

•Build the resource plan to support the future Shared Services vision, balancing the efficiencies of a centralized hub with the local knowledge required to provide effective support

•Determine the right resource mix and locations.

•Develop the framework for identifying and evaluating work that can transition to Shared Services

•Oversee comprehensive process documentation and establish controls procedures as needed

•Work with the team who is responsible for the effective and efficient utilization of the company’s HRIS (SuccessFactors) and HR applications. Provide oversight in the area of HRIS administration and management, data analytics and reporting. Supporting the team who will:

•Partner with IT to identify opportunities to optimize SuccessFactors and to deliver/implement new applications and changes. Responsible for ensuring system configuration and testing of system functionality prior to full release in production.

•Provide training and assistance within HR to ensure new applications and changes are fully understood and SuccessFactors is fully utilized.

•Ensure that SuccessFactors is effectively integrated with other corporate management information system initiatives to minimize manual effort

•Ensure the HRIS team has the right skills, knowledge, and capability to deliver

•Build an effective quality assurance program and a culture of continuous improvement

•Develop deep partnerships with Regional and Functional HRBPs and Global Process Owners

•Stay current with marketplace trends, research external standard methodologies and continuously challenge the status quo by championing new, creative ideas through well structured, supported, and clearly articulated points of view, balancing risk, reward, and trade-offs

•Act as a role model and mentor in the broader organization by clearly showing strength in established leadership proficiencies both in behaviors and actions

•Identify sustainable strategic improvements, suggest corrective actions, coordinate implementation and track efficiencies achieved

•Lead and drive the change management process by creating and implementing strategies and plans that maximize employee adoption and usage Job Qualifications

• Education: Bachelor’s degree (B.A./B.S.) required; advanced degree preferred.

• Experience: 15+ years of directly leading complex global business services in a global/multi-national environment. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

• Certification/Licensure:

• Other:

•Strong project management and change management capabilities

•Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism

•Strong attention to detail and high work standards in support of efficient and effective delivery

•Superior client service and interpersonal skills

•Experience leading a team and working with global colleagues

•Excellent verbal and written communication

•Ability to operate collaboratively

About Corporate Functions 

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: Boston

Job Segment: Biotech, HR, Pharmaceutical, Laboratory, Science, Human Resources, Research