Onekey Client Global Support Specialist

Onekey Client Global Support Specialist

Main Responsibilities:

• Providing support for clients with Central Support service in their contract

• Interact with client by call/email to discuss support cases.

• Report all support activities in relevant tracking system

• Use Oracle SQL to collect/analyze data stored in our internal DB

• Work on IQVIA internal tools to analyze data delivery process

• Keep himself updated on OneKey products and services.

• Develop, share and capitalize his/her knowledge.

Expected Skills:

• 1-2 years of experience in related position

• Bachelor degree 

• Interaction with client

• Problem solving

• Knowledge of database (Oracle and SQL Server)

• MS Windows & MS Office tools

• Spoken and written English (intermediate level)

Nice to have:

• CRM knowledge and understanding

• Pharmaceutical  industry knowledge

• Software Development Life Cycle knowledge

We offer:

• Contract of employment

• Medical care, sport card

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.