Patient Rec Planning Mgr

Patient Recruitment Manager

Global Oncology Site Network

Discretionary Bonus Scheme

US, Philadelphia, PA, North Wales

Introduction

At ICON, it's our people that set us apart.

Are you looking for an outstanding opportunity to develop your career with a leading edge Global Commercial Oncology Site Network which is growing fast?

As a global provider of drug development solutions, our work is a serious business. But that doesn't mean you can't have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?

Main Responsibilities:

The Patient recruitment manager will be committed to continuous improvement, this includes:

Support the Patient Recruitment team with making calls to potentially suitable study participants

Assist in hiring, training and coaching our team to expand their knowledge and techniques

Lead team meetings to better understand the calls and explain next steps, targets and objectives

Ensure team are achieving desired levels of calls, and where necessary implement corrective action

Assist in identifying trends and review tasks to establish call centre initiatives, objectives and goals

Prepare reports, analysing data to improve processes

focus on operational delivery and resource allocations, measured through targets and Key Performance Indicators (KPIs) and ongoing monitoring of service levels and key metrics

Oversee activities completed by third parties and providing liaison between them and the Senior Director of Patient Recruitment

Work closely with research sites to achieve enrolment target

Facilitate the development of Innovative Trials' marketing materials/website and helping to raise company profile

To be successful you will need:

About You: As a manager your experience will help motivate and direct our team to be the best they can be and develop a good working environment which is committed to continuous improvement. You will recognise what drives performance and balance that with the development of your team. You will have a head for numbers and be comfortable working alongside senior management to drive a diverse group of individuals towards challenging yet achievable targets.

Skills and experience:

Able to demonstrate a strong track record of managing a team, where high performance, patient focused culture is the priority

Organised with ability to multitask and remain calm under pressure.

Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills, handling issues that cannot be fielded by the team

Decisiveness and attention to detail with ability to work to deadlines

Proficiency with necessary technology, Microsoft Office programs; Excel, Word and PowerPoint and phone systems

Polite, professional telephone voice

Good sense of humour

Our Oncology Site Network, Oncacare, concentrates on developing high performing sites by accelerating start-up timelines and focussing on high level of patient enrolment with strong attention to data and quality standards. These qualities are what our Sponsors look for in a leading Oncology Site Network and you can be part of our success story. We are growing our international footprint and you can play a part in our expansion and be involved in the future of oncology treatments across the globe.

This is an excellent opportunity for a Patient Recruitment Manager with exposure to the clinical trials or pharmaceutical industry to play an implemental role in driving this organisation towards success.

Why join us?

Ongoing development is vital to us, and as a Patient Recruitment Manager at Oncacare, our Global Oncology Site Network, you will have the opportunity to progress your career, with the potential to move into other related areas to enhance your skill set. Our benefits package is competitive, our scope is international and we genuinely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment