Director, Pre Analytical Services

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Job Overview
Manage and serve as functional head of the Pre-Analytical Services area supporting Clinical Laboratory, Project Services and external customers. Ensure deliverables are met on time and without error. Develop department metrics that support existing business and proactively plan for new business needs. Perform work in accordance with ICH E6 Guideline for Good Clinical Practice.

Essential Functions
• Ensure Project Services staffs' special requests and study set up is priced accordingly and fulfills the needs of the department and customer.
• Attend and/or lead global discussions on laboratory issues, specimen management issues, IT development and business needs. Meet with the Business Development community to define service offerings and pricing levels.
• Work with IT to develop system improvements and software development to meet the needs of the department and customer.
• Lead management staff to ensure that SOPs are maintained, training needs are well defined and each employee receives required training. Ensure documentation is up-to-date.
• Work with department to develop metrics that will utilize historical data to plan for future growth of staff and equipment.
• Identify financial opportunities and performance efficiencies to use in implementing process improvements and cost savings ideas.
• Meet with department to communicate company information and staff's contribution to company success.
• Represent the company at capabilities presentations, bid defenses, etc.
• Drive the strategic growth of the department and ensure global harmonization of process and method.
• Represent the department in non-standard technical review of requests for proposals (RFPs) and requests for information (RFIs).
• Work effectively to meet internal and external customer needs, drive conflicting viewpoints to quick resolution and serve as internal consultant to diverse functional areas.
• Manage staff in accordance with organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions for human resource matters.

Qualifications
• Bachelor's Degree  Req
• 10 years relevant experience including 6 years line management experience Req Or
• Equivalent combination of education, training and experience Req
• Effective organizational and interpersonal skills
• Effective communication skills and strong presentation skills
• Skill extracting relevant data to measure performance indicators and proactively plan for growth and scalability
• Ability to lead and motivate high-performing teams
• Ability to analyze work processes to drive efficiency and scalability
• Ability to manage multiple projects and ensure that they are performed in a quality manner
• Ability to establish and maintain effective working relationships with coworkers, managers and clients