Assoc Lab Project Svcs Mgr

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Under general direction, manage all laboratory aspects of clinical trial projects for a client or
a specific program for a client; May have responsibility for a specific client, drug program,
indication or drug compound; Act as main point of contact for the client after study award
and throughout the entire study lifecycle (startup, maintenance, closeout). Role
encompasses Project Lab Services Manager and Associate Lab Services Project Manager
Study Setup and Planning a. Manage individual clinical trial projects as assigned. b. Facilitate Seamless Study Set-Up: i.
Review study protocol and bid/budget information once a study is awarded. ii. Ensure initial meetings are conducted (e.g.
document review meetings, Design, and/or Startup meetings) with sponsor to ensure client Protocol requirements are
understood and applied to the design of the lab study as well as to relay lab processes to the client. iii. Consult and advise
customer on best or most proper course of action as needed. iv. Develop, relay and implement the Project Management Plan
and Risk Management Plan per study as applicable; Create cost containment measures. v. Partner with Study Set-Up team to
ensure quality of study set-up. c. Participate in the proposal development process as applicable. d. Participate in the business
development processes as applicable to Project Services responsibilities. e. Lead in the development of sponsor specific
standards and/or program-specific procedures. f. Ensure key milestones are met and appropriate resources are available. g.
Oversee the writing of protocol-specific laboratory instructional materials (e.g. manuals, flowcharts, etc.) and participate in the
preparation and maintenance of the laboratory specification documents. h. Support the development of sponsor specific
standards and/or program-specific procedures.
•
Study Activity Monitoring and Closeout a. Monitor Project Management Plan, timelines, and deliverables, including trend
analysis of study specific data, budget and change orders. b. Manage study scope changes and study budget. c. Utilize
available tools, metrics, and reports as part of global study monitoring and closeout. d. Manage all service related issues and
implement changes to plan as required. e. Conduct meetings with internal departments as required to meet needs of study
and closeout activities. f. Monitor quality of study and proactively determine and implement solutions for any issues that arise.
g. Report study progress to internal and external clients. h. Ensure lessons learned are considered, shared and improvements
included in processes as applicable.
•
Proactive lines of communication a. Build and own client relationship for assigned study and serve as a liaison between
Sponsor and project teams. b. Facilitate Communication with the Client. i. Act as the single point of contact for client, both
responding and triaging communications. ii. Lead and/or participate in key client facing meetings (investigator meetings, study meetings, etc.). c. Coordinate customer survey follow-up / ongoing health check calls and overall client relationship building.
d. Lead problem solving and resolution efforts in a timely, client-focused manner. e. Collaborate with other functional groups
within the company where necessary to support milestone achievement and to manage study issues and obstacles. f. Serve
as a point of escalation for program level issues, while ensuring consistency of delivery on a global level. g. Coordinate and
Triage Study-specific issues.
i. Lead in the identification and resolution of service level issues and where issues affect other projects within and across
programs to ensure that any solution is employed universally. Develop proactive contingency plans to mitigate laboratory risk.
ii. Escalate issues that impact the study plan or budget and relay any issues or trends to clients as applicable. iii. Facilitate
regular review meetings to discuss proactive problem resolution of study specific issues, utilizing the necessary resources
from all relevant internal departments.
•
Project Documentation and Deliverables a. Coordinate meeting agenda, document minutes, track actions, and provide status
updates. b. Oversee the writing of protocol-specific laboratory instructional documents (e.g. manuals, flowcharts) and
participate in the preparation and maintenance of the laboratory specifications document for each assigned protocol. c.
Develop start-up plans including but not limited to a program/project monitoring and communication plan, including tracking of
milestones and timelines, risk management and action logs. As required, prepare and present study-specific materials and
services at Investigator, Kick-off and Bid Defense meetings. Provide additional training to sponsor, CRO, and site personnel
as required (telephone training, attendance at CRA training meetings, site refresher meetings, etc.).
•
Participate in Investigator Meetings and Training Activities a. Represent the company at Investigator/ Monitor meetings,
internal and external authorities of regulatory bodies, and other Face to face meetings. b. Participate in external and internal
audits/inspections as required. c. As needed, administer study training to sites, CRA and sponsors and establish regular lines
of communication with sites to manage on-going project expectations and issues. d. All associates will be familiar with the
safety, environmental rules and procedures applying to their job and take reasonable care for their own safety and that of
other people.
• Work performed is in accordance with ICH E6 Guideline for Good Clinical Practice.