Medical Info Associate-3 Month Temp

Summarized Purpose:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.

• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.

• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.

• Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.

• Works with internal and external client contacts to resolve inquiries. As needed, researches medical literature and drafts responses for such inquiries.

• Provides administrative support as needed.

Summarized Purpose:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.

• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.

• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.

• Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.

• Works with internal and external client contacts to resolve inquiries. As needed, researches medical literature and drafts responses for such inquiries.

• Provides administrative support as needed.

Education and Experience:

High/Secondary school diploma or equivalent andrelevant formal academic/vocational qualificationPrevious experience that provides the knowledge,skills, and abilities to perform the job (comparable to 4 years’ relevantmedical experience in a health care or pharmaceutical industry withresponsibilities involving counseling or providing medical information)

Or Bachelor's degree or equivalent and relevant formalacademic / vocational qualificationsIn some cases a second language may be requiredRequired Knowledge, Skills and Abilities:

Excellent organizational skillsStrong attention to detailAbility to handle multiple tasksEffective verbal and written communication skillsExcellent problem solving skillsExcellent language skills (comprehension, speaking,reading and writing); Fluency skills in a second language may be requiredExcellent computer and keyboarding skillsTime management skillsExcellent interpersonal skillsAbility to work in a team environment and/orindependently as neededDemonstrated confidence and initiativeProven flexibility and ability to adapt quickly toshifting priorities and workload

Working Conditions

Work is performed in an office or clinical environment with exposure to electrical office equipment. Occasional drives to site locations. Potential Occasional travel required.

Physical Demands

Frequently stationary for 4-6 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Occasional mobility required. Occasional crouching, stooping, bending and twisting of upper body and neck. Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. Ability to access and use a variety of computer software developed both in-house and off-the-shelf.Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration. Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task. Regular and consistent attendance.

PPD is an affirmative actionemployer that values diversity as a strength and fosters an environment ofmutual respect. PPD provides equal employment opportunities withoutregard to age, race, color, pregnancy, national origin, religion, sex, gender identity,sexual orientation, disability, veteran status or other status within any otherprotected group.

Education and Experience:

High/Secondary school diploma or equivalent andrelevant formal academic/vocational qualificationPrevious experience that provides the knowledge,skills, and abilities to perform the job (comparable to 4 years’ relevantmedical experience in a health care or pharmaceutical industry withresponsibilities involving counseling or providing medical information)

Or Bachelor's degree or equivalent and relevant formalacademic / vocational qualificationsIn some cases a second language may be requiredRequired Knowledge, Skills and Abilities:

Excellent organizational skillsStrong attention to detailAbility to handle multiple tasksEffective verbal and written communication skillsExcellent problem solving skillsExcellent language skills (comprehension, speaking,reading and writing); Fluency skills in a second language may be requiredExcellent computer and keyboarding skillsTime management skillsExcellent interpersonal skillsAbility to work in a team environment and/orindependently as neededDemonstrated confidence and initiativeProven flexibility and ability to adapt quickly toshifting priorities and workload

Working Conditions

Work is performed in an office or clinical environment with exposure to electrical office equipment. Occasional drives to site locations. Potential Occasional travel required.

Physical Demands

Frequently stationary for 4-6 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Occasional mobility required. Occasional crouching, stooping, bending and twisting of upper body and neck. Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. Ability to access and use a variety of computer software developed both in-house and off-the-shelf.Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration. Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task. Regular and consistent attendance.

PPD is an affirmative actionemployer that values diversity as a strength and fosters an environment ofmutual respect. PPD provides equal employment opportunities withoutregard to age, race, color, pregnancy, national origin, religion, sex, gender identity,sexual orientation, disability, veteran status or other status within any otherprotected group.