Director of Client Engagement

Job Overview
Provides operational leadership for a group of client service professionals within RDS clinical technologies, driving product adoption and customer satisfaction of the electronic informed consent and related tools. 

Essential Functions
• Plans and directs resources to ensure client satisfaction.
• Consults with clients on the uses of IQVIA products and services, developing solutions to client problems, as well as assessing the needs and developing methodologies to ensure account service teams are adequately trained and performing at optimal levels.
• Builds, develops and provides leadership within a client service team.
• Leads initiatives to promote site and client engagement
• Partners with business development, product engineering and operations to ensure clients are escorted from purchase through delivery
• Track project metrics and provide performance reports; participate in project governance

Qualifications
• Bachelor's Degree  Pref
• Nine (9) years related work experience Req
• Two (2) years experience as an IQVIA Client Service Rep Pref
• Expert knowledge of the concepts, practices, reporting quality & integrity and procedures of the client service representative field.
• Expert knowledge of IQVIA products - in particular must develop and maintain expert knowledge of eConsent
• Strong communication skills, including ability to train/present and deal tactfully with clients.
• Experience developing and managing others.
• Pharmaceutical experience preferred.
• Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data).
• Change management/process analysis skills (e.g. business process re-engineering).
• Project management experience in overseeing or contributing in complex, multi-discipline projects.
• Managerial skills, including a strong focus on team building.
• Knowledge of IQVIA databases and report creation process.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.