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Associate Director, Safety Project Leadership (Home Based)

IQVIA Holdings Inc.

Durham, North Carolina

Job Overview
Provide strategic leadership at customer account level for multiple large projects, as assigned by senior management team. Act as Sponsor's primary point of contact throughout project duration for local and globally scoped deliverables (programs) with single/multiple Lifecycle Safety functions.  Line management responsibilities for assigned Customer Delivery Leadership (CDL) staff aligned to work on account(s) owned by the Customer Team Management (CTM).   Collaborate with global management team to develop and implement strategic initiatives and ensure global consistency.

Essential Functions
• Line management responsibilities for assigned LSM staff in accordance with organization’s policies and applicable regulations.  Responsibilities include planning, assigning, and directing work; performance appraisal and professional development guidance; rewarding and addressing employee relations issues.  Approve actions on human resources matters. Mentor and motivate staff to achieve and maintain acceptable levels of performance.
• Ensure consistent standardized processes are implemented globally and department deliverables meet expected quality, financial and productivity targets. Contribute towards achievement of department utilization and realization targets
• Ensure timely movement of project work through the process steps, in accordance with governing SOPs, ICH/FDA regulations and guidelines, working instructions and client expectations.
• Work with Sales and Proposals to ensure rapid, seamless, tailored responses to opportunities.  Drive business growth by improving customer loyalty through enhanced customer relations, service delivery excellence and excellent customer communication.
• Collaborate in the definition of customer-centric, account management strategies and provide oversight of their implementation within assigned account(s) i.e. solicitation of repeat business;  identification of new business opportunities developing to RFPs; assist in contribution of customer centric, strategic focus to proposal development process; assist in transforming customer relationships to partnership level; establish mutually agreed working practices with customer for standardization implementation across projects/programs; contribute to strategic planning, assist in creative solutions and ongoing process improvements to meet anticipated future customer needs; provide customer feedback; status reports.
• Works with Lifecycle Safety service operations constructively in a matrix framework to achieve project and customers deliverables.
• Lead and contribute to Global initiatives and will work in close collaboration with Service Operations (SO) and Lifecycle Safety Infrastructure.  Assist in the implementation and support of customer managed decisions as determined under guidance by senior management.
• Ensures financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization and realization).
• Impart specialist expertise in CDU aligned specialist areas, as well as applying them across LSM and SO.
• Contribute at IQVIA internal cross-functional project team meetings interfacing with other functional leads; customer project status meetings and oversight group meetings; Subject Matter Expert (SME) Meetings.
• Lead by example bid defenses; client meetings; attend investigator meetings, and present as required.
• Maintain ongoing project communications with internal and external project stakeholders.
• Manage scope and budget review and finalization with sponsors ensuring program financial targets are met.
• Accountable for oversight of Lifecycle Safety performance for projects/programs on assigned account(s) to include customer interface and communications; customer deliverable and realization/profitability; service integration and technical solutions.
• Provide effective senior representation of Lifecycle Safety in high visibility forums e.g. joint IQVIA-Sponsor steering Committees, GOH teams, cross-functional project reviews.
• Effectively contribute to sales activities across other accounts and Customer Delivery Management as needed.
• Contribute to SOP review and ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs), FDA and ICH guidelines and regulations, Working Instructions and project instructions.
• Provide historical perspective and input on clients and processes. Provide input on the success or failure of previous initiatives and appropriately field concerns.
• Perform other duties as assigned.

Qualifications
• Bachelor's Degree Health science or other directly related field Req
• 8 years' clinical research experience in a Contract Research Organization or Pharmaceutical company combining 5 years of Lifecycle Safety experience(Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc) and 3 years' line management experience Req Or
• Equivalent combination of education, training or experience Req
• In depth knowledge and understanding of Lifecycle Safety service lines; willingness to increase knowledge across Lifecycle Safety service lines and develop new skills.
• In dept knowledge of applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harominisation (ICH) guidelines.
• Strong staff management; coaching and leadership skills.
• Strong project management; strategic planning; delegation and organisational skills.
• Proven ability to work on multiple projects and manage competing priorities.
• Autonomous independent decision-making; problem solving and judgment skills.
• Excellent verbal/written communication and report writing skills.
• Strong business acumen; financial management and budgeting skills.
• Strong customer focus; account and alliance management and experience in customer contracting models.
• Proven ability to professionally network; present and lead at meetings/ teleconferences.
• Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared responsibilities.
• Demonstrate excellent flexibility; self-motivation; creativity; innovation and solutions driven approach.
• Ability to establish and maintain effective working relationships with coworkers, managers and customers and clients.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.


IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Job posted: 2020-12-21

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