Client Services Supervisor

Client Services Supervisor – Transformational Leader Wanted

Are you a rising leader with a passion for process excellence, customer experience, and transformational change? DDC is seeking a Client Services Supervisor who thrives on improving operations, engaging teams, and driving meaningful impact — not just maintaining the status quo.

This is not your typical call center leadership role. We’re looking for someone business-savvy, customer-obsessed, and process-driven — someone who’s excited to learn a new industry, lead a tenured team, and elevate our service operations.

What You’ll Do

• Lead and inspire a remote Client Services team across multiple channels (phone, chat, email).
• Drive continuous improvement in workflows, policies, and performance metrics.
• Champion data-driven decision-making and develop tools to monitor trends and KPIs.
• Collaborate cross-functionally to enhance customer experience and operational efficiency.
• Recruit, coach, and develop team members with a focus on accountability and empowerment.
• Identify opportunities for innovation and challenge legacy processes with fresh thinking.
• Represent the voice of the customer and advocate for quality at every touchpoint.

Why Join Us?

• Be part of a mission-driven company making a real difference in people’s lives.
• Work with a passionate, experienced remote team eager for strong leadership.
• Lead transformation in a supportive, high-performance culture.
• Enjoy opportunities for professional development and cross-functional collaboration.

Ready to lead with purpose and drive change? Apply now and help us shape the future of client services at DDC.

• Bachelor’s degree in business, operations, or a related field preferred.
• 5+ years in a leadership role, preferably in a healthcare service environment. 
• A track record of managing people and improving processes — not necessarily in a call center.
• Strong analytical skills and comfort with data, dashboards, and performance metrics.
• Excellent communication, collaboration, and change management abilities.
• A mindset for growth, curiosity, and accountability.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Communicating with others to exchange information.
• Ability to travel, as needed.

Schedule:

• Monday - Friday, 8:00am to 6:00pm

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.