Associate Manager, Clinical Operations

The Associate Manager, FSP Clinical Operations is responsible for the following: 

• Assists FSP Clinical Operations Management with activities in support of contracted services 

• Conducts direct performance management of assigned staff to support Client FSP Clinical Operations activities

Key Accountabilities:

Program Management

• May serve as a central Point of Contact (POC) between Senior Management and key Client personnel for contracted FSP Clinical Operations activities

• May serve as a liaison to one or more Clients

• May be responsible for Program Management activities related to one or more programs:

o May assist with the implementation, management, and closeout of Client programs, as required

o May develop interview tools and conduct interviews with potential candidates based on Client requirements and selects staff for hire (with/without Client input)

o Evaluates and deploys resources based on Client need, experience, and availability (workload capacity management, contingency planning), and manages/analyzes resource utilization to ensure cost effectiveness

o May lead/contribute to Client-specific Operations meetings with Operations internal staff

o Manages program issues, including problem identification, resolution, and escalation, as appropriate to FSP Clinical Operations and Client

o Proactively manages program-level expectations, Key Performance Indicators (KPIs), and metrics

o Oversees program transitions to ensure proper training, adequate project support, and to ensure the resource is aware of program expectations

o Utilizes tools and systems to proactively collect, track, and analyze compliance/performance metrics

o Adheres to quality standards and timelines within assigned areas in compliance with local regulations (i.e., FDA, EMA, etc.), ICH/GCPs, and SOPs

Line Management

• Manages FSP Clinical Operations assigned staff dependent upon Client structure and services

• Oversees/Manages personnel and administrative issues for assigned FSP Clinical Operations staff (direct reports):

o Provides staff with appropriate orientation, integration, guidance, and training on Client and FSP Clinical Operations systems and processes

o Provides ongoing oversight of individual FSP Clinical Operations staff (collaborating with Client as required)

o Facilitates, communicates, and addresses operational and/or performance issues including problem identification and resolution, coaching/mentoring of assigned staff, and escalation as appropriate to FSP Clinical Operations and Client

o Supports and promotes staff professional development; assesses and provides opportunities for soft skills development

o Conducts one on one meetings with direct reports, based on program requirements

o Reviews and approves time and expenses in the applicable Time Management System

o Conducts annual and ad hoc performance evaluations for all direct reports, as applicable

o Hires, retains and develops a skilled, experienced, and motivated team o Minimizes regrettable turnover

o Supports implementation of retention strategies for assigned staff

o Oversees onboarding and offboarding of staff, as applicable o Reviews and approves content of curriculum vitaes (CVs), and conducts job description reviews for staff

o Oversees training compliance of staff related to SOPs, systems, and processes

o Serves as a key communication liaison between FSP Clinical Operations Management and staff

Collaboration

• Interacts closely with interdepartmental functions (e.g., Training, Quality, Contracts, Recruiting, Finance, etc.), as well as Client representatives, depending upon scope of services and structure

• Collaborates with Quality to ensure adherence to ICH/GCP guidelines

• Observes, collects, and analyzes FSP Clinical Operational issues to discuss with/resolve on behalf of FSP Clinical Operations management

• Assists FSP Clinical Operations management with program/projects as necessary

• May collaborate with interdepartmental functions to create business proposals including Request for Information/Request for Proposals (RFI/RFPs) to meet each Client’s specifications

• Supports efforts to identify opportunities for increased quality and efficiency

Compliance with Parexel Standards

• Complies with required training curriculum

• Completes timesheets accurately as required

• Submits expense reports as required

• Updates CV as required

• Maintains a working knowledge of and complies with Parexel processes, ICH-GCPs and other applicable requirements

Skills:

• Ability to motivate direct reports

• Effective interpersonal and communication skills, both written and verbal

• Self-motivated, detail-oriented, and flexible

• Well-developed planning, observation, prioritization, analytical, and problem-solving skills

• Demonstrated independent judgment and decision-making skills with respect to functional responsibilities including innovation, originality, and creativity

• Strong computer skills with MS-Office products such as, but not limited to, Excel, Word, and PowerPoint

• Proficient in written and spoken English required

• Proficient in local language (as applicable), preferred

Knowledge and Experience:

• Minimum 4+ years of clinical operations experience; demonstrated leadership, coaching or mentoring experience preferred; FSP Clinical Operations experience preferred

• Comprehensive knowledge of FDA and/or local regulations and ICH/GCP guidelines, and strong working knowledge of the drug development process and clinical trial operations

• Previous experience working in a remote office environment and managing remote staff preferred

 Education:

• Previous experience working in a remote office environment and managing remote staff preferred

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