Biorepository Lab Services Supervisor (2nd Shift)
IQVIA Holdings Inc.
Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.
Supervise daily operations. Ensure study requirements and departmental procedures are followed. Guide staff activities in matters related to recruitment, development and other relevant personnel requirements. Work performed is in accordance with ICH E6 Guideline for Good Clinical Practice. Please note this is a 2nd shift 3pm to 12am.
•In regions without an associate supervisor, the duties of that job will be the responsibility of the supervisor.
•Ensure that the daily requirements of the department are met through coordination of activities.
•Proactively plan for new equipment acquisitions and recommend such purchases to Manager.
•Conduct staff meetings on a regular basis.
•Identify, implement and communicate process improvements.
•Coach staff on ways to improve performance in work processes.
•Complete assigned incidents in a well-researched and timely manner.
•Educate staff on trends uncovered as a result of incident investigations.
•Focus on staff development to prepare staff to move forward in the organization.
•Track absence management and job performance in the performance management system.
•Recommend action if performance standards are not met.
•Ensure adherence to appropriate Quality Control Systems and Procedures. Maintain SOPs to ensure all procedures are documented, and required amendments to procedures are highlighted and progressed immediately. Oversee the timely completion of IIRs and FERs.
•Maintain a high level of awareness of safety procedures/good housekeeping.
•Ensure training of new personnel according to the time guidelines in the training plans and for cross-training/refresher training to ensure adequate staff coverage as required. Ensure maintenance of staff position descriptions, CVs and training records.
•Host internal audits and ensure department readiness for audits, tours or visits.
•Serve as primary point of contact in manager's absence.
•Supervise staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work; identification of resource requirements; progressing staff recruitment; appraising performance and guiding professional development; addressing employee relations issues and resolving problems. Approve actions on human resource actions.
•Interact with vendors as needed.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
Bachelor's Degree and 2 years related supervisory experience or equivalent combination of education, training and experience
Skills and Abilities
Good working knowledge of relevant procedures
Strong oral and written communication skills
Strong organizational and problem-solving skills
Ability to effectively delegate work
Ability to effectively manage multiple tasks and projects, and direct team members
Ability to establish and maintain effective working relationships with coworkers, managers and clients
Standard ADA Settings
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Standard ADA Selection Lab Environment
While performing the duties of this job, the associate is required to meet the following physical demands:
Exposure to Extreme Cold
Exposure to Fumes/Dust/Dirt/Smoke
Working at Heights
Working around Equipment in Motion
Driving/Operating Mobile Equipment
Use of Hand Tools (power or manual)
Use of Personal Protective Equipment
Use of Office Equipment (computer, printer, telephone, etc.)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at [email protected] to arrange for such an accommodation.