Correlations Between Press Ganey Hospital and Ambulatory Scores for a Neurosurgical Practice

This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020.

Study Overview

• Status: Completed
• Conditions: Satisfaction, Patient

Detailed Description

This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020. Patient electronic medical records will also be reviewed to identify details including: demographics, and chief complaints or indication, and/or procedure details. We anticipate completing this review by September 2021

• Study Type: Observational
• Enrollment (Actual): 1800

Contacts and Locations

Study Locations

• United States
  • Texas
    • Dallas, Texas, United States, 75203
      • Methodist Moody Brain and Spine Institute, Methodist Dallas Medical Center

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: 18 years and older (Adult, Older Adult)
• Accepts Healthy Volunteers: No

• Sampling Method: Non-Probability Sample

Study Population

• Age 18 years or older
• Completed a PG HCAHPS hospital and/or ambulatory survey between January 1, 2016 and December 31, 2020 in relation to a MHS neurosurgeon hospital and/or ambulatory visit

Description

Inclusion Criteria:

• Age 18 years or older
• Completed a PG HCAHPS hospital and/or ambulatory survey between January 1, 2016 and December 31, 2020 in relation to a MHS neurosurgeon hospital and/or ambulatory visit

Exclusion Criteria:

• Patients not meeting the study inclusion criteria in section 4.1

Study Plan

How is the study designed?

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Care provider (CP) overall - section score of CP domains	includes: friendliness/courtesy of CP; CP explanations of problems/condition; CP concern for questions/worries; CP efforts to include in decisions; CP information about medications; CP instructions for follow-up care; CP spoke using clear language; time CP spent with patient; patients' confidence in CP; and likelihood of recommending CP.	June 2021 - September 2021
Likelihood to recommend CP to others	(Single question)	June 2021 - September 2021
Overall - Mean survey score of all PG ambulatory survey sections	access overall; billing overall; nurse/assistant overall; CP overall; personal issues overall; and assessment of care overall	June 2021 - September 2021
Doctors overall - section score of care provider domain	includes: time physician spent with you; physician's concern for your questions and worries; and how well physician kept you informed	June 2021 - September 2021
Likelihood of recommending hospital to others	(single question)	June 2021 - September 2021
Overall rating of care given at hospital	(single question)	June 2021 - September 2021
Overall - mean survey score of all PG hospital survey sections	includes: personal issue overall; nurses overall; overall assessment; doctors overall; and room overall	June 2021 - September 2021

Secondary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon	Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon	June 2021 - September 2021
Differences by patient demographics	Differences by patient demographics	June 2021 - September 2021

Collaborators and Investigators

• Sponsor: Methodist Health System
• Investigators: Principal Investigator: Richard Meyrat, MD, Methodist

Study record dates

Study Major Dates

• Study Start (Actual): July 6, 2023
• Primary Completion (Actual): July 6, 2024
• Study Completion (Actual): July 18, 2025

Study Registration Dates

• First Submitted: February 3, 2022
• First Submitted That Met QC Criteria: February 3, 2022
• First Posted (Actual): February 4, 2022

Study Record Updates

• Last Update Posted (Actual): March 23, 2026
• Last Update Submitted That Met QC Criteria: March 19, 2026
• Last Verified: July 1, 2025

More Information

Terms related to this study

• Additional Relevant MeSH Terms: Behavior; Treatment Adherence and Compliance; Health Behavior; Patient Satisfaction
• Other Study ID Numbers: 015.MBSI.2021.A

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No