Customer Service Representative

AtThermoFisher Scientific, each one of our100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier,cleanerand safer. 

Whenyou’repart of the team atThermoFisherScientific,you’lldo important work, like helping customers in finding cures for cancer, protecting theenvironmentor making sure our food is safe. Your work will havereal-world impact, andyou’llbe supported in achieving your career goals.

Job Title:Customer Service Representative

Reports to:Team Leader/Supervisor, CustomerService

Group / Division:Life Sciences Solutions Group

Career Band:2 

Position Location:Budapest, Hungary

Position Summary: 

Based at the new Shared Service Center in Budapest, the Customer Service teamareresponsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Order Management Representativesprovide exceptionalorder managementservice, promptly and accurately when responding to internal and external customer requests. 

Key Responsibilities:

• Process and follow up all fax/written/web orders within the division’s guidelines, liaise with other functions (sales, warehouse, finance, customer facing team…etc) to resolve issues and ensuretimelyhandling of requestswith senior support if necessary

• Initiate creation/modification of customer accounts in co-operation with data maintenance and quote maintenance teams

• Follow up order process from order entry until order fulfilmentincluding checking Hold stop codes on a regular basis

• Become knowledgeable intheCustomer Relationship Managementsystems

• Adhere tocompany policies, operational regulation,and departmental training guidelines

• Meet daily/weekly KPI metrics (order volume, accuracy target…etc)

• Work on assignments/projects as part of a teamon ad-hoc basis

Skills:

• Display attention to detail and accuracy in the workplace

• Must have the ability toidentifyand solve problems and to multitask undertightdeadlines

• Mustpossessself-motivation, enthusiasm, a positive attitude and perform as a team player

• Strong written and verbal communication skill (willingness to answer phone calls)

• Good organizational skills and the ability to prioritizeworkloadeffectively

• Mustdemonstratejudgment,tactand diplomacy in dealing with internal and external customers 

• Work on own initiative on daily routine tasks as well as solving system issues

• Competent Microsoft Office user

• Experience:

  • Relevant customer service experienceis preferredinanSSC/multinational/officeenvironment,but freshgradsare also welcome

  • Experience with Oracle or SAPpreferred but not essential

  Education:

  • Requires a high school diploma or a Government Body award.ABachelor’sDegreeis preferred but not essential, candidates with relevant experience and knowledge will also be considered. 

  Working Conditions:

  • This position requires repetitive typingand regular use of a computerplus multiple displays

  • Most of the other physical demands are typicalwiththose associated with an office environment.

  • We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

  ThermoFisher Scientific is an EEO/Affirmative Action Employer and does not discriminateon the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status,disabilityor any other legally protected status.