Increasing Patient Engagement in the Annual Well Visits Program

Increasing Patient Engagement in the Annual Well Visits Program at NYU Langone Health

NYU Langone Health calls patients to remind them to schedule their annual well-health appointments (including annual well visit, mammograms, etc.). The proposed study will test different iterations of the call script with the goal of increasing call completion rate and the number of scheduled appointments within an appropriate timeframe.

Study Overview

• Status: Completed
• Conditions: Annual Visit, Well Visit
• Intervention / Treatment: Other: Current Script; Other: Alternate Script Iterations

• Study Type: Observational
• Enrollment (Actual): 5475

Contacts and Locations

Study Locations

• United States
  • New York
    • New York, New York, United States, 10016
      • New York University School of Medicine

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: Child; Adult; Older Adult
• Accepts Healthy Volunteers: No
• Genders Eligible for Study: All

• Sampling Method: Probability Sample

Study Population

Members attributed to NYU Langone Health under a shared savings arrangement who are due for preventive services and/or screenings and are eligible to be receiving a reminder call.

Description

Inclusion Criteria:

• Members attributed to NYU Langone Health under a shared savings arrangement who are due for preventive services and/or screenings and are eligible to be receiving a reminder call.

Exclusion Criteria:

• N/A

Study Plan

How is the study designed?

Number of groups / cohorts

2

Cohorts and Interventions

Group / Cohort	Intervention / Treatment
Current Script Version; This arm will receive the version of the call script currently used as part of regular care at NYU Langone Health.	Other: Current Script; This is the version of the phone call script currently used at NYU Langone Health.
Script Iterations; This arm will receive an iterated version of the script that might contain changes in wording or structure that are different from the current version of the script.	Other: Alternate Script Iterations; Intervention includes various iterations of the phone call script (different wording or script structure).

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Time Frame
Number of scheduled annual visits	6 months

Secondary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Call completion rate	Call completion rate refers to the percentage of phone calls that successfully complete all steps of the call script.	6 months

Collaborators and Investigators

• Sponsor: NYU Langone Health
• Investigators: Principal Investigator: Leora Horwitz, MD, MHS, NYU School of Medicine

Study record dates

Study Major Dates

• Study Start (Actual): February 19, 2018
• Primary Completion (Actual): July 24, 2019
• Study Completion (Actual): July 24, 2019

Study Registration Dates

• First Submitted: March 6, 2018
• First Submitted That Met QC Criteria: March 9, 2018
• First Posted (Actual): March 12, 2018

Study Record Updates

• Last Update Posted (Actual): July 8, 2021
• Last Update Submitted That Met QC Criteria: July 6, 2021
• Last Verified: July 1, 2021

More Information

Terms related to this study

• Other Study ID Numbers: QI Patient Access Center

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: UNDECIDED

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No