Procurement Business Analyst

Job Purpose:

The Procurement Business Analyst is part of the Procurement Support Services team, mainly responsible for functional support of Procurement systems and reporting/analytics for the wider Procurement department (Procurement metrics). S/he will be a super user of the Procurement systems, particularly Oracle Purchasing and Salesforce, writing training materials and delivering training to the user community, testing new functionality and assist Procurement colleagues with their systems questions. S/he will also be responsible for maintaining the Procurement SharePoint page and create/maintain new SharePoint pages as/when required for Procurement projects.

S/he will partner with IT to manage the overall system implementation projects. Analyst will engage with Finance to resolve end to end procure to pay system challenges. This position will also provide second level functional support for all other implemented procurement systems. S/he will also support the Clinical Category Management Team with scheduling, preparing and documenting Business Review Meetings and preparing quarterly Supplier scorecards.

Key Accountabilities:

Accountability Supporting Activities:

Internal Stakeholder Support

• Provides advice and assistance to internal customers relating to procurement system issues.

• Maintains a relationship with key internal customers, analyses and understands their requirements relating to system enhancements and provides support and advice.

• Develops and delivers presentations to internal customers pertaining to system enhancement recommendations.

Functional System Support:

• Assists with the daily support function for procurement systems, as required, including troubleshooting issues and handling ServiceDesk tickets/emails.

• Leverages resources to implement new ideas; including, Procurement best practices, industry system experts, vendors and user groups.

• Assists (Sr) Procurement Program Manager and/or Director, GPSS to fulfill client driven system enhancements with documenting business requirements, providing solutions, potential strategy and coordinating cross functional teams.

• Supports with maintaining the Procurement SharePoint page

Supplier liaison:

• Raises system issues with suppliers and works collaboratively with them through to resolution.

• Manages Oracle procurement license access, including quarterly audit of activity.

IT/Finance liaison:

• Acts as IT liaison, partnering with them to ensure timely resolution of system technical issues for all Procurement systems.

• Acts as Finance liaison for P2P related processes.

Process, Policy & Training:

• Provides guidance and assistance on all Procurement related policies and procedures as they relate to system tools.

• Writes system documentation, job aids and training materials.

• As required, delivers trainings to internal stakeholders.

Program Management Support:

• Works with (Sr) Procurement Program Manager and/or Director, GPSS to develop strategic program guidelines with supporting business cases, requirements and prioritization for deployment.

Support Business Review Meetings (BRMs):

• Schedule and Track BRMs.

• Prepare supplier scorecard and present results to suppliers. Derive meaningful conclusions and actions from scorecard results.

• Develops presentations for BRM. Records and distributes meeting minutes.QualificationsSkills:

• Strong understanding of procurement systems, particularly Oracle iProcurement and Purchasing modules. SharePoint and Salesforce are a plus.

• Proficient with Microsoft Office suite (Excel - Pivot tables and formulas, Word, PowerPoint, Visio).

• Excellent time management skills with a demonstrated ability to meet goals and timelines.

• Ability to multi-task assignments, problems and resolutions with high quality and innovative solutions.

• Systems integration and implementation knowledge from a procurement perspective.

• Proven effective cross-functional business team experience.

• Proven ability to lead, influence and motivate others. Ability to work in teams as well as individually.

• Strong negotiation, communication and problem-solving skills.

• Excellent verbal, written communication & presentation skills.

Knowledge and Experience:

• 2 – 4 years of functional procurement/systems experience

• Exposure to global operations and/or professional services

• System application support experience in a global environment, particularly Oracle

• Experience in the Clinical Research industry is a plus

Education:

Bachelor’s degree in Business or Technology.